Branch Operations Supervisor
1 week ago
Job description
ICICI Bank Canada is a wholly-owned subsidiary of ICICI Bank Limited which has its headquarters in Mumbai, India. ICICI Bank Limited is a leading private sector bank in India. The Bank's consolidated total assets stood at US$182.8 billion as at December 31, 2019.
Established in December 2003, ICICI Bank Canada is a full-service direct bank with an asset base of about C$6.5 billion as at December 31, 2019, and it is a member of the Canada Deposit Insurance Corporation.
The Bank offers a wide range of financial solutions to cater to personal, commercial, corporate, investment, treasury and trade requirements.
We provide a stimulating and rewarding environment with significant opportunity for personal growth, competitive salary and benefits package.We are currently seeking a qualified banking professional for the Branch Operations Supervisor position.
- Responsible for branch operations and ensuring the branch is open in a timely manner.
- Update all the charts, boards, MIS and visual display boards.
- Organize customer sitting area (lobby management), display boards, product and regulatory fliers for easy access to customers.
- Filing and maintenance of records and documentation as per Record Maintenance Policy of the Bank.
- Responsible for ABM maintenance and reconciliation on a daily basis.
- Ensure accounts are opened as per Bank's product and guidelines while ensuring adherence to KYC, AML/ATF policies.
- Responsible for branch complaints handling as per the Bank's policies.
- Maintaining the service request quality score and to ensure all service requests are resolved within timelines.
- Ensuring error free transactions in the branch and maintaining error log.
- Jointly plan and execute customer satisfaction campaigns in the branch.
- Supervision, maintenance and upkeep of branch premises on daily basis
- Reconcile end of day cash balances, investigate, reconcile and report cash shortages and excesses as per Bank's processes
- Act as joint custodian of cash and all security items.
- Responsible for all security items consumed during the day and managing inventory
- Compile MIS and dashboards related to banking transactions and business growth
- Regular reporting to management on branch operations
- Managing audits of the branch
- Ensure all Bank policies, corporate security guidelines, regulatory guidelines, industry service standards and codes of conduct are adhered to.
- Plan and ensure staff training, education, knowledge enhancement
- Specific projects as a member of the project team
- New activities identified due to change in processes and products
- Handle customers to provide excellent service levels
- Own and manage lead generation targets from service team and contribute to financial objectives of the Bank by cross selling over the counter
- Other activities in order to facilitate smooth operation of the branch as assigned from time to time.
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
Work Location:
In person
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