Branch Operations Supervisor

1 week ago


Ottawa, Ontario, Canada ICICI Bank Ltd Full time

Job description
ICICI Bank Canada is a wholly-owned subsidiary of ICICI Bank Limited which has its headquarters in Mumbai, India. ICICI Bank Limited is a leading private sector bank in India. The Bank's consolidated total assets stood at US$182.8 billion as at December 31, 2019.


Established in December 2003, ICICI Bank Canada is a full-service direct bank with an asset base of about C$6.5 billion as at December 31, 2019, and it is a member of the Canada Deposit Insurance Corporation.

The Bank offers a wide range of financial solutions to cater to personal, commercial, corporate, investment, treasury and trade requirements.

We provide a stimulating and rewarding environment with significant opportunity for personal growth, competitive salary and benefits package.

We are currently seeking a qualified banking professional for the Branch Operations Supervisor position.

  • Responsible for branch operations and ensuring the branch is open in a timely manner.
  • Update all the charts, boards, MIS and visual display boards.
  • Organize customer sitting area (lobby management), display boards, product and regulatory fliers for easy access to customers.
  • Filing and maintenance of records and documentation as per Record Maintenance Policy of the Bank.
  • Responsible for ABM maintenance and reconciliation on a daily basis.
  • Ensure accounts are opened as per Bank's product and guidelines while ensuring adherence to KYC, AML/ATF policies.
  • Responsible for branch complaints handling as per the Bank's policies.
  • Maintaining the service request quality score and to ensure all service requests are resolved within timelines.
  • Ensuring error free transactions in the branch and maintaining error log.
  • Jointly plan and execute customer satisfaction campaigns in the branch.
  • Supervision, maintenance and upkeep of branch premises on daily basis
  • Reconcile end of day cash balances, investigate, reconcile and report cash shortages and excesses as per Bank's processes
  • Act as joint custodian of cash and all security items.
  • Responsible for all security items consumed during the day and managing inventory
  • Compile MIS and dashboards related to banking transactions and business growth
  • Regular reporting to management on branch operations
  • Managing audits of the branch
  • Ensure all Bank policies, corporate security guidelines, regulatory guidelines, industry service standards and codes of conduct are adhered to.
  • Plan and ensure staff training, education, knowledge enhancement
  • Specific projects as a member of the project team
  • New activities identified due to change in processes and products
  • Handle customers to provide excellent service levels
  • Own and manage lead generation targets from service team and contribute to financial objectives of the Bank by cross selling over the counter
  • Other activities in order to facilitate smooth operation of the branch as assigned from time to time.

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday
  • Weekends as needed

Work Location:
In person

  • Ottawa, Ontario, Canada Raymond James Financial, Inc. Full time

    Branch Compliance Supervisor At Raymond James,_ __we__ _**_develop,_ __we__ _**_collaborate,_ __we__ _**_decide,_ __we__ _**_deliver, and_ __we__ _**_improve together_.Raymond James Ltd. is Canada's leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth...

  • Branch Supervisor

    1 week ago


    Ottawa, Ontario, Canada Kaycan Ltd Full time

    _Do you have a passion for Management?_- Do you enjoy working in a team?_- Do you have plans for growth and stability in your career?_We have opportunities to match Come build your future with usAt Kaycan, our employees are at the forefront of everything we do. We are a company rich in history and proud to be Canadian owned and operated. Our branch located...


  • Ottawa, Ontario, Canada Royal Bank of Canada Full time

    Come Work with UsAt RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that...


  • Ottawa, Ontario, Canada Xylem Full time

    Xylem |ˈzīləm|1) The tissue in plants that brings water upward from the roots;2) a leading global water technology company.Xylem, a leading global water technology company dedicated to solving the world's most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is...

  • Branch Manager

    1 week ago


    Ottawa, Ontario, Canada Alterna Full time

    Scope of PositionReporting to the Vice President, Member Experience, the Branch Manager provides overall leadership in the achievement of team sales objectives and related activities to achieve a high standard of operational effectiveness, superior member/client experiences and optimal sales performance (including new business acquisition and retention)....

  • Branch Lead

    1 week ago


    Ottawa, Ontario, Canada Chit Chats Full time

    Company DescriptionChit Chats' vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast growing entrepreneurial company making a huge impact to Canadian entrepreneurs and businesses. As ecommerce removes borders, we don't want high Canadian postal rates to be a barrier to world commerce. We aim to remove...

  • Branch Assistant

    1 week ago


    Ottawa, Ontario, Canada Raymond James Financial Full time

    Branch AssistantJob SummaryThe primary role of Branch Assistant is to provide operational and administrative support to the office. The individual will assist in the implementation of branch directives and ensure that a high level of service quality is evident in all aspects of day-to-day operations.Essential Duties and Responsibilities Greet and assist...

  • Branch Manager

    1 week ago


    Ottawa, Ontario, Canada Alterna Sa Full time

    Scope of PositionReporting to the Vice President, Member Experience, the Branch Manager provides overall leadership in the achievement of team sales objectives and related activities to achieve a high standard of operational effectiveness, superior member/client experiences and optimal sales performance (including new business acquisition and retention)....

  • Branch Manager

    2 months ago


    Ottawa, Ontario, Canada Alterna Full time

    Scope of Position Reporting to the Vice President, Member Experience, the Branch Manager provides overall leadership in the achievement of team sales objectives and related activities to achieve a high standard of operational effectiveness, superior member/client experiences and optimal sales performance (including new business acquisition and retention)....

  • Branch Manager

    4 weeks ago


    Ottawa, Ontario, Canada Alterna Full time

    Scope of Position Reporting to the Vice President, Member Experience, the Branch Manager provides overall leadership in the achievement of team sales objectives and related activities to achieve a high standard of operational effectiveness, superior member/client experiences and optimal sales performance (including new business acquisition and retention)....

  • Branch Assistant

    1 week ago


    Ottawa, Ontario, Canada Raymond James Financial Full time

    Branch Assistant At Raymond James, __we __develop, __we __collaborate, __we __decide, __we __deliver, and __we __improve together_.Raymond James Ltd. is Canada's leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs._ Branch Assistant_How does...


  • Ottawa, Ontario, Canada ATS Healthcare Full time

    ATS Healthcare is a Canadian company that has been providing transportation services for over 25 years. Today, ATS Healthcare is focused on delivering the products Canadians require for improved health and well being. Whether shipping to a hospital, medical facility, pharmacy or residence, our temperature-controlled transpiration solutions ensure your...


  • Ottawa, Ontario, Canada BMO Financial Group Full time

    979 Bank Street 6th Flr Ottawa Ontario,K1S 5K5Supports the branch and/or region in achieving business objectives by providing effective operational support and management of sales compliance and regulatory requirements. Develops a rapport and instills confidence with the client to develop credibility as a member of the Branch / regional team. Reviews...


  • Ottawa, Ontario, Canada AIM Kenny U-Pull Full time

    Job DescriptionWork schedule: to be discussed (must be available 1 weekend out of 2) Permanent, full-time position Workplace: 6638 Bank St, Metcalfe, ON K0A 2P0, CanadaAs Assistant Branch Manager, you will work under the direction of the Branch Manager. You will manage a team, oversee day-to-day operations and ensure that exceptional customer service is...

  • Branch Manager

    1 week ago


    Ottawa, Ontario, Canada Euro Tile & Stone Full time

    Ottawa Branch ManagerReports ToCOO_____________________________________________Euro Tile & Stone provides carefully curated collections of porcelain tile, marble and countertops sourced all over the world coupled with exceptional service, expertise and supply chain to deliver an excellent client experience. We help to transform our client's space to create...

  • Branch Manager

    1 week ago


    Ottawa, Ontario, Canada the Ladders Full time

    Scope of PositionReporting to the Vice President, Member Experience, the Branch Manager provides overall leadership in the achievement of team sales objectives and related activities to achieve a high standard of operational effectiveness, superior member/client experiences and optimal sales perform

  • Branch Manager

    1 week ago


    Ottawa, Ontario, Canada Safety Express Ltd. Full time

    BRANCH MANAGER:KEY RESPONSIBILITIES & ACOUNTABILITIESSafety Express Ltd, an Aramsco Company, has been serving its clients for over 35 years in the Abatement, Restoration, Industrial Safety, Professional Cleaning and Surface Preparation market. We are currently seeking an enthusiastic team player to join our dynamic team as a Service Technician.OBJECTIVEThe...

  • Branch Manager

    1 week ago


    Ottawa, Ontario, Canada Parts for Trucks Full time

    Parts for Trucks has been an industry leader providing parts and service to the heavy-duty trucking industry for over 100 years. With operations coast to coast, Parts for Trucks offers a complete range of products and services for all makes of trucks and trailers.We are currently seeking an experienced individual to join a respected team as Branch Manager in...


  • Ottawa, Ontario, Canada GardaWorld Full time

    Business Unit: Corporate Career Area: Operations and Administration Ready to be part of the great GardaWorld team? Reporting to the Regional Manager, the Operations Coordinator is a central partner in the daily operations of the Ottawa Branch Office. Working closely with Account Managers, the incumbent manages employees and contracts assigned to them,...


  • Ottawa, Ontario, Canada Hydro Ottawa Full time

    One of life's great opportunities is the opportunity to coach, mentor and lead a team. To pass your knowledge and wisdom on to others. To support and enable them to do their very best work and to encourage them in difficult times. And in doing so, to leave a legacy. This could be the position you have been waiting for; Supervisor, System Operations, leading...