Branch Operations Manager

2 weeks ago

Ottawa, Ontario, Canada Royal Bank of Canada Full time

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.


Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.


Job Title
Branch Operations Manager

What is the opportunity?


The RBC Dominion Securities Management Team located in Ottawa Preston is looking for a Branch Operations Manager to join their growing leadership team The Branch Operations Manager fulfils a leadership role in the branch by providing HR, operational and administrative support to the Branch Management Team and Advisor teams.

In addition to leading and coaching team of Associates and Assistants, managing client account activities and ensuring compliance standards are met, the Branch Operations Manager fulfils a diverse role which includes liaising with internal departments, providing software and process-related training, and managing the branch facilities and equipment.


What will you do?

  • Implement Branch Director's vision and ensure branch is efficiently and effectively managed.
  • Developing and coaching Associates and Assistants
  • Instrumental in managing the daily HR, administrative operations of the branch including approval of incoming and outgoing daily transactions, verify and action request submitted by sales support staff, verify documentation and approve account openings, etc.
  • As part of Leadership team organize community support events and staff events to support culture of collaboration, growth and learning
  • Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff.
  • Ensure compliance and internal control requirements are met.

What do you need to succeed?

Must-have

  • Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH)
  • HR education and experience would be an asset
  • Meticulous attention to detail and excellent time management skills
  • Exceptional written and verbal communication skills
  • A professional approach to all situations to create a positive working environment
  • Ability to complete duties independently seeking out own answers and solutions

Nice-to-have

  • Knowledge of RBC Dominion Securities' systems and procedures, an asset
  • Experience in the securities industry is an asset

What's in it for you?


We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.


  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and highperforming team
  • A worldclass training program in financial services

Job Summary

Address:

OTTAWA, Ontario, Canada

City:

CAN-ON-OTTAWA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

:00

Application Deadline:

:00

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.


Join our Talent Community
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