Client Services Associate

1 month ago

Ottawa, Canada Algonquin Students' Association Full time

**Client Service**s **Associate (Two 12-month replacement positions)**

**Reports To**: Manager, Athletic Operations - Facilities.

**Mission**: _To create an environment that inspires a passion for student success._

**Desired Results of the Position**
- Members that receive complete and accurate information to cultivate an inclusive, accepting environment to foster a connection and familiarity.
- An Athletics and Recreation Centre that is a welcoming and inviting environment for members.
- Members fully engaged, participating in an orientation process that instills confidence for a safe and fun climbing wall experience.
- A student body fully engaged, participating in and enjoying the ARC facility.

**Nature and Scope**

Reporting to the Manager, Athletic Operations - Facilities; the Client Services Associate is responsible for gathering and disseminating information on its members' activities, events, and services. This position is the initial information, communication source for inquiries about the Athletics and Recreation Centre (ARC). The Client Service Associate will provide a welcoming environment for all members and monitor access in a courteous, supportive manner. They will assist in delivering innovative, motivational campaigns/contests and incentive programs to retain members and attract new ones. They will also be responsible for training part-time staff. They are responsible for excellent customer service. Special attention is placed on customer's needs and assistance in a courteous manner; greet and refer to members by name to create a connection and cultivate an inclusive, accepting environment. The position requires that the incumbent establish harmonious and productive relationships with the Students' Association board, staff, college officials, student groups and the outside community.

**Job Duties**
- Greets, informs and courteously acknowledges members as they enter and exit the facility creating a supportive and inclusive environment.
- Schedules and confirms daily services, activities and events. (Group orientations, facility tours, fitness classes, incentive programs, massage bookings etc.)
- Ensures all policies, rules and regulations are communicated, monitored and enforced regarding the use of the facility in a professional, courteous manner.
- Administers climbing wall orientations and belay process; monitors and enforces rules and regulations of the wall.
- Ensures proper operational procedures are followed to handle and secure cash and daily deposits at the front desk.
- Assigns and distributes equipment as per daily activities and events.
- Responsible for training part-time staff and assists with part-time staff schedules.
- Maintains an accurate and up-to-date inventory of all merchandise, supplies and equipment.
- Maintains a clean and organized workstation and aids in the day to day cleanliness of the facility.
- Accurate data entry to produce analytic reports.
- Performs day to day administration duties as required.
- Performs laundry duties to accommodate day to day requirements.
- Assists with special events and summer camp activities.
- Monitors, notifies and removes locks left on lockers overnight in change rooms.
- Prepares, verifies and submits accurate part-time payroll as required.
- Remains knowledgeable in the use of information technology.
- Remains knowledgeable in the current industry trends to ensure continued personal growth.
- Identifies areas of service improvement and forwards recommendations to the Manager.
- Other duties as assigned.

**Core Competencies**
- Customer Focus
- Communication
- Teamwork
- Quality Orientation
- Problem Solving
- Accountability and Dependability

**Desired Skills and Qualifications**
- Strong customer service and troubleshooting skills.
- Highly flexible, with strong interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to effectively communicate both verbally and in writing.
- Able to work well under pressure.
- Strong attention to detail.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally always.
- Proven data entry and typing skills.

**Compensation**
- Two 12-month replacement positions
- These positions are part of CUPE Local 5154 - pay Level 4 ($30.58-$33.88)
- Full-time position, 35 hours per week, on a flexible schedule with day, evening, and weekend shifts.

**Application Process

  • Client Service Associate

    3 days ago

    Ottawa, Canada Scotiabank Full time

    **Requisition ID**: 177326 **Cost Centre**: MD Management Limited We are committed to investing in our employees and helping you continue your career at Scotiabank. MD Management Limited, a division of Scotia Wealth Management, has an exciting opportunity for a talented, enthusiastic, and client-focused Client Service Associate to join our team. As a...

  • Client Service Specialist

    7 days ago

    Ottawa, Canada BMS Canada Risk Services Ltd. Full time

    **Position Title**: Client Service Specialist **Location**: Ottawa, ON **Summary of Position**: BMS is a specialist Insurance Brokerage and we are hiring a full-time Client Service Specialist to join our award-winning team. As a Client Service Specialist, you will be exposed to all aspects of our Canadian business and will work alongside the team to...

  • Client Service Specialist

    5 days ago

    Ottawa, Canada BMS Canada Risk Services Ltd. Full time

    **Position Title**: Client Service Specialist **Location**: Ottawa, ON **(This is an office based role)** **Summary of Position**: BMS is a specialist Insurance Brokerage and we are hiring a full-time Client Service Specialist to join our award-winning team. As a Client Service Specialist, you will be exposed to all aspects of our Canadian business and...

  • Client Services Associate

    5 days ago

    Ottawa, Canada CAPCORP Financial Full time

    CAPCORP is an industry leader providing trusted advice to our financial planning and employee benefits clients. Our team specializes in offering unique, comprehensive, solutions and support to companies in a wide range of industries. As a Client Service Associate you will ensure and establish strong enduring relationships with the clients and advisors you...

  • Ia Client Service Associate

    4 months ago

    Ottawa, Canada TD Bank Full time

    **Work Location**: Canada **Hours**: 37.5 **Line of Business**: TD Wealth **Pay Details**: **TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions and service to clients.** **TD Private Investment Advice **offers clients the chance to...

  • Pia Client Service Associate

    7 months ago

    Ottawa, Canada TD Bank Full time

    **Work Location**: Ottawa, Ontario, Canada **Hours**: 37.5 **Line of Business**: TD Wealth **Pay Details**: **TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions and service to clients.** **TD Private Investment Advice **offers clients...

  • Associate Client Executive

    3 months ago

    Ottawa, Canada Marsh Full time

    Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. In today’s increasingly uncertain global business environment, Marsh helps clients to thrive and...

  • Associate Consultant

    1 month ago

    Ottawa, Canada co-operators Financial Services Full time

    p>Co-operators Financial Services is a leading Canadian financial services cooperative offering multi-product insurance solutions, wealth management products, as well as services and advice that contribute to financial stability and security. With over $56 billion in assets under management, we offer security and financial solutions through property &...

  • Client Service Associate

    6 months ago

    Ottawa, Canada BMO Financial Group Full time

    1600 Carling Ave Ottawa Ontario,K1Z 1B4 Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. - Books meetings with new prospects and prepares introductory package for the prospect/referral. -...

  • Client Service Associate

    7 days ago

    Ottawa, Canada BMO Financial Group Full time

    1600 Carling Ave Ottawa Ontario,K1Z 1B4 Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. - Books meetings with new prospects and prepares introductory package for the prospect/referral. -...

  • Client Solutions Associate

    3 weeks ago

    Ottawa, Canada Optimize Health Full time

    **The Company** Optimize Health is leading the charge in delivering and supporting remote care for US based healthcare practices. Our next-generation Remote Patient Monitoring and Chronic Care Management platforms enable medical groups to provide safe, effective remote care that improves patient outcomes, lowers medical expenses, and generates proactive...

  • Service Associate, Commercial Insurance

    2 months ago

    Ottawa, Canada Acera Insurance Services Ltd. Full time

    We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees._ - Our people are:_ - _ Encouraged to challenge the status quo and never stop learning in their commitment to excellence._ - _ Empowered with a sense of accountability and autonomy to...

  • Client Services Coordinator

    3 months ago

    Ottawa, Canada Access Healthcare Services Inc. Full time

    POSITION TITLE Client Services Coordinator POSITION PROFILE The Client Services Coordinator is responsible for scheduling field staff according to client care needs. They will coordinate communication between multiple stakeholders including field staff, clients, client families, service providers, and Home and Community Care Support Services. The Client...

  • Client Services Coordinator

    7 months ago

    Ottawa, Canada Carefor Health & Community Services Full time

    Job Position: CSC - Part - Time ( every second weekend) Reporting to: Supervisor, CSC Location: Ottawa Job Group: Unionized (CUPE) The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned,...

  • Client Services Coordinator

    1 week ago

    Ottawa, Canada Carefor Health & Community Services Full time

    Job Position: CSC - Full Time Reporting to: Supervisor, CSC Location: Ottawa Job Group: Unionized - CUPE Reference No: OT-22-10-0031 The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly...

  • Client Services Coordinator

    3 months ago

    Ottawa, Canada Carefor Health & Community Services Full time

    **Job Summary** **Responsibilities**: - Serve as the main liaison between clients and internal teams to ensure seamless communication and service delivery. - Analyze client needs and provide tailored solutions to enhance their experience with our products. - Manage multiple projects simultaneously, ensuring timely completion and adherence to client...

  • Client Services Supervisor

    1 day ago

    Ottawa, Canada Access Healthcare Services Inc. Full time

    **Summary** The Client Service Supervisor will oversee, lead, train and mentor AHS Client Service Coordinators and Client Service Representatives. The CSS will be responsible for ensuring all AHS client service visits and employee hours are scheduled according to the established policies and procedures of the Company. The CSS is responsible for...

  • Client Services Coordinator

    7 months ago

    Ottawa, Canada Carefor Health & Community Services Full time

    Job Position: CSC - Full Time Reporting to: Supervisor, CSC Location: Ottawa Job Group: Unionized (CUPE) The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned, and client expectations are...

  • Client Services Coordinator

    7 months ago

    Ottawa, Canada Carefor Health & Community Services Full time

    Job Position: CSC Reporting to: Supervisor, CSC Location: Ottawa Job Group: Unionized (CUPE) The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned, and client expectations are met. The...

  • Client Services Coordinator

    7 months ago

    Ottawa, Canada Carefor Health & Community Services Full time

    Job Position: CSC - Full Time Reporting to: Supervisor, CSC Location: Ottawa Job Group: Unionized (CUPE) The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned, and client expectations are...