Deskside Consultant

**Long View. A career that helps you get more out of life.**

***

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work

**Are you passionate about end-user experience and want to put your exceptional customer service skills to use in a company that values FUN?**

We are looking for a client-focused and dynamic
**Deskside Consultant **for our
**Edmonton** branch to work at the client site. You will contribute to the business by providing support to end users’ queries related to their software, hardware, and computing platforms in a professional and courteous manner.

**A Day in the Life**:

- Assist end-users with questions about any of our supported software and computing platforms in a professional and courteous manner
- Address user tickets regarding hardware, software, and networking
- Monitor the performance of clients’ desktop infrastructure and device plans for improved efficiency
- Troubleshoot hardware and software issues in a variety of environments
- Test alternative pathways until you resolve an issue

**What You Bring**:

- 4+ years of technical support experience
- 1+ year(s) of customer service experience
- Experience with the following:

- Supporting a Microsoft environment in a deskside support role
- Microsoft Office 2010/2013/O365
- Windows/Linux/Mac OS environments
- Remote support
- PC / printer hardware/VPN/Citrix
- Active Directory
- Supporting mobile devices
- Working knowledge of office automation products and computer peripherals like printers
- Knowledge of network security practices and anti-virus programs
- Excellent problem-solving and multitasking skills

**Why Work at Long View**:

- ** Great people and culture**:

- ** Comprehensive benefits package from day one**:

- ** Career growth **- Permanent staff positions, paid training, career life planning, and relocation and travel opportunities