Assistant Restaurant Manager

6 months ago

Kingston, Canada AquaTerra Restaurant Full time

Your primary responsibility is to manage the day to day operations in the Restaurant, Bar/Lounge, Grab & Go, Room Service, and seasonal Patio.
You will ensure a superior guest experience through efficient operations, adherence to brand standards, exceptional customer service, and an inviting and welcoming atmosphere.

**BENEFITS OF WORKING FOR THE COMPANY**:

- Hotel discounts all over the world for you and your family/friends
- Group insurance benefits for all full-time employees
- Employee events throughout the year
- Access to discounted Kingston Frontenacs Hockey tickets
- Being part of a company who values diversity and inclusion
- Growth & development opportunities

**DUTIES & RESPONSIBILTIES**:

- Monitor quality of service by observing or asking customers about needs; resolve customer complaints about service, food quality, etc. by assessing problem and taking immediate action.
- Ensure compliance with health and safety regulations and report any areas of concern to the Restaurant Manager for follow-up
- Checking food & beverage quality, plate presentation, and appearance and cleanliness of the restaurant, lounge and patio area
- Monitoring the day’s reservation activity, and working as required with the Restaurant Manager to discuss scheduling options
- Assist the Restaurant Manager in forecasting and determining when customer volume requires adding or re-assigning staff and making adjustments accordingly. Schedule and direct staff in their work assignments
- Train new employees on restaurant and patio service standards and health & safety standards and manage performance
- Create and maintain a collaborative, respectful working environment where staff are respectful, supportive, provided the proper tools/training to do their jobs, and treated fairly
- Coordinate procedures and systems to ensure hotel policies and practices are administered on a consistent and equitable basis
- Supports and promotes a culture of equity, diversity, inclusion, and indigeneity that respects and incorporates different perspectives in decision making
- Oversee and participate in the recruitment and onboarding process to ensure service levels are maintained using an inclusive hiring approach and in compliance with provisions in the Ontario Human Rights Code (OHRC), the Accessibility for Ontarians with Disabilities Act (AODA) and any other applicable legislation.
- Maintain a positive, welcoming and inclusive working environment to attract and retain qualified talent
- Check opening and closing duties for all meal periods completed
- Walk-through service areas to ensure readiness and ambience is appropriate
- Report to Kitchen of any special concerns that are noted in the reservation sheets and detail book
- Assist in updating any pricing and items in Micros
- Advise Chef/Restaurant Manager of items requiring re-order
- Receive any wine or liquor orders on behalf of management if they are unable.
- Demonstrate Delta Brand Standards at all times
- Record in Shift Notes the daily activities of the patio that shift
- **The above areas of responsibility are not all inclusive and may be amended from time to time.**_

**QUALIFICATIONS**:

- 2 years previous management experience in the restaurant industry, preferably in a patio setting
- Strong communication skills and proven leadership skills
- Creative mind and strong attention to detail
- Excellent organizational and time management skills
- Superior employee relations and interpersonal skills
- Ability to handle high pressure situations with tact and diplomacy
- Must possess strong interpersonal skills and the ability to work and communicate effectively within a diverse team environment
- Ability to work effectively in a multi‐cultural environment with co‐workers, guests, and partners
- Must be flexible to work days, evenings, and holidays

**PHYSICAL DEMANDS**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee frequently is required to walk, stoop, and crouch. The employee may be required to lift and/or move up to 25 pounds, and occasionally lift 50 pounds with assistance from a co-worker. Specific vision abilities required by this job include close, distance, and peripheral vision and depth perception.

**WORK ENVIRONMENT**:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The duties of this job are performed in a fast-paced restaurant environment. In

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