Restaurant Supervisor

6 months ago

Kingston, Canada AquaTerra Restaurant Full time

The Delta Hotel by Marriott Kingston Waterfront Hotel is home to the award-winning restaurant, AquaTerra that serves picturesque waterfront views and the most beautiful, delicious dishes using fresh and local ingredients. Along with our amazing dishes, we strive to hire amazing talent to be part of our team in holding up our standards for our guests. AquaTerra is looking to hire an individual to take on the role of a Restaurant Supervisor.

**BENEFITS OF WORKING FOR THE COMPANY**:

- Hotel discounts all over the world for you and your family/friends
- Group insurance benefits for all full-time employees
- Employee events throughout the year
- Access to discounted Kingston Frontenacs Hockey tickets
- Being part of a company who values diversity and inclusion
- Growth & development opportunities

**DUTIES & RESPONSIBILITIES**:

- Creating a positive, professional, and approachable impression at all times
- Controlling the flow of the dining room and lounge
- Operation of the computerized point of sale system
- Demonstrate hotel and brand standards at all times
- Monitor quality of service by observing or asking customers about needs; resolve customer complaints about service, food quality, etc. by assessing problem and taking immediate action
- Ensure compliance with health and safety regulations and report any areas of concern to the Food & Beverage Manager for follow-up
- Checking food & beverage quality, restaurant services, plate presentation, and appearance and cleanliness of the dining room and lounge area
- Review the days’ reservations activity working as required with the Food & Beverage Manager to discuss scheduling options
- Ensuring proper staffing for the day, assign staff working sections
- Forecast and determine when customer volume requires adding or re-assigning staff and making adjustments accordingly.
- Advise Chef or items requiring re-order
- Provide change for the AquaTerra bar float from the main float. Report to management if a coin order is required to restock small bills.
- Receive any wine or liquor orders on behalf of management if they are unavailable.
- Operate and function the online reservation system
- Provide input to the manager regarding job performance for review purposes of staff
- Record in Shift Notes daily activities of the floor during your shift
- Establish and maintain effective professional, courteous, constructive relationships with guests, staff, and management team
- Promote teamwork, intercultural competency among team members, quality guest service through education, effective communication, and coordination with other departments
- Supports and promotes a culture of equity, diversity, inclusion, and ingenuity that respects and incorporates different perspectives in decision making
- All other duties as assigned
- **The above areas of responsibility are not all inclusive and may be amended from time to time**_

**QUALIFICATIONS & JOB SPECIFICATIONS**
- High school diploma or equivalent
- Previous server/host experience
- Minimum 1 years’ experience in a supervisory/management experience, preferably in a restaurant setting
- Smart Serve certification required
- Must be flexible to workdays, evenings, weekends, holidays
- Excellent interpersonal and employee relations skills
- Strong decision making and problem-solving skills
- Ability to work under pressure while maintaining tact and diplomacy
- Must possess the ability to communicate effectively within a diverse team environment.
- Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests.
- Possess a high degree of enthusiasm, initiative, and professionalism

**CORE COMPETENCIES**:

- Communication: Provides and encourages the expression of diverse ideas and opinions, actively listens to others, works to resolve differences, and maintain work relationships.
- Teamwork: Actively participates in the work of the team by taking on different roles and responsibilities; encouraging efforts and contributions of others. Ensures that the tasks are completed through fair and reasonable sharing of responsibilities and opportunities for participation.
- Adaptability: Having flexibility in handling change, being able to juggle multiple demands, and adapting to new situations with new ideas and innovative approaches
- Customer Service Focused: Establishes and maintains relationships with guests by listening and gaining their trust and is dedicated to exceeding customers’ expectations and requirements.
- Self-Management: Ability to regulate and control their emotions, thoughts, and behaviours, and having the ability to set goals independently and the initiative to achieve them.

**PHYSICAL DEMANDS**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential fun

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