HM: A&W Assistant Manager

3 months ago

Kingston, Canada A&W Full time

Working with A&W is more than just sharing a love of great burgers. By joining our team you'll be on the front lines, helping us change the fast food landscape. From eliminating plastic straws, to root beer made with all-natural flavors, to being the first national restaurant chain in Canada to offer the plant-based Beyond Meat Burger, we've never been the kind of company to sit back and wait for change to happen. For us, it's all about doing the right thing for our food, people, community, and environment. We can't wait to hear from you


A&W is dedicated to fostering an inclusive environment and ensuring accessibility for individuals with disabilities. If you require accommodation during the recruitment process, please inform us when you apply. Job applicants responding to this posting may be applying to an independently owned and operated A&W restaurant franchise, and all hiring decisions will be made by the franchisee.


Job applicants responding to this posting may be applying to an A&W restaurant independently owned and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.


Are you ready to join a team that's changing the fast food game one burger at a time? 


At A&W, we're not just about serving great food – we're about making a positive impact on our community and environment. We're looking for a dedicated and experienced Assistant Manager who's ready to bring their A-game and loves A&W as much as they love leading a diverse team from their local community.


Apply for this role if you:

  • Appreciate exceptional customer service and know what it takes to deliver this to every guest on every visit.
  • Pride yourself on building relationships with guests and your team.
  • Embrace change and get excited to implement new innovations from A&W.
  • Are committed to maintaining high standards of cleanliness and food safety.
  • Enjoy leading a diverse team in a fast-paced environment.


Interested? We would love to hear from you


In This Role You Will…

Customer Service:

  • Ensure exceptional guest experiences by providing high-quality service and products.
  • Answer questions about the menu and provide recommendations.
  • Address guest service complaints promptly and professionally, turning negative situations into positive ones.
  • Enjoy making your guests' day

Restaurant Operations:

  • Manage the shift by ensuring your team has all the tools they need to succeed.
  • Ensure the restaurant meets critical standards of quality, service, and cleanliness.
  • Effectively schedule staff, forecast and order inventory needs, and maintain restaurant equipment to ensure smooth operations.
  • Support the restaurant's sales goals and manage inventory, cash, and other financial responsibilities as directed by the General Manager
  • Ensure compliance with all restaurant, brand, and franchisee policies.
  • Assist the team during busy periods or as needed, showing a willingness to roll up your sleeves and help with service, food preparation, and daily operations.

Team Leadership:

  • Participate in the recruitment and training of a diverse team to achieve and maintain high standards of operation.
  • Support team member development through cross-training and delegating tasks effectively.
  • Promote a respectful team culture, managing members with open communication and understanding. 
  • Foster a lively and fun atmosphere while motivating team members to achieve restaurant goals.
  • Work with integrity, honesty, and accountability in all situations.


Perks and Pay That Sizzle: When you join the A&W team, you'll enjoy a range of benefits designed to support your growth, well-being, and work-life balance. Here are some of the perks you can expect:

  • Competitive salary and bonus programs
  • Paid time off
  • Award-winning training program
  • Employee discounts and perks
  • Health benefits
  • Scholarship program
  • Service awards program
  • Commitment to sustainability
  • Career development
  • Supportive work environment
Minimum 2 years of experience in the quick-service restaurant industry. * 1-3 years in a supervisory role. * Legal working age and eligibility to work in Canada. * Strong math and analytical skills for managing sales goals, inventory, and cash. * Computer skills: Proficient with point-of-sale system, Microsoft Office (Word, Excel, and Outlook). * Strong leadership, interpersonal, and communication skills. * Valid driver's license and reliable transportation. * Capable of lifting up to 22 kg and standing for extended periods. * Flexibility to work various shifts, including weekends and holidays.

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