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Manager Court Operations

2 months ago

Toronto, Canada City of Toronto Full time

**Job ID**: 37878

**Job Category**:Legal Services

**Division & Section**:Toronto Court Services, TO Court and Tribunal Operations

**Work Locations**:1530 Markham Road, 40 Orchard Boulevard and other various locations within the City of Toronto

**Job Type & Duration**:Full-time,Permanent

**Salary**:$122,000.00 - $158,105.00, PSG#TM1365, Wage Grade 8.0.

**Shift Information**: Monday to Friday, 35 Hours Per Week

**Affiliation**: Non-Union

**Number of Positions Open**: 2

**Posting Period**: 08-MAY-2023 to 29-MAY-2023

**The City of Toronto’s Court Services Division** provides vital court administration and courtroom support services to the public using the Provincial Offences Courts in Toronto, as well as administrative support to four of the City’s adjudicative boards: Administrative Penalty Tribunal, Toronto Licensing Tribunal, Toronto Local Appeal Body and Multi-Tenant House Licensing Tribunal.

Court Operations units play an integral role within the division by providing front-line public services - from processing of payments, to handling stakeholder meetings, and trial or hearing requests, scheduling and support. A strong critical thinker and decision-maker, known for your innovative approach and outcome-oriented leadership, you welcome this opportunity to join our team as a
**Court Operations Manager.**

Reporting to the Senior Manager, Court & Tribunal Operations, you’ll provide leadership to court and tribunal support staff, setting high standards of communication, cooperation and team-building, while developing and implementing detailed plans and recommending policies regarding program-specific requirements. With your extensive experience in motivating, leading, training and managing staff, fostering effective teamwork and establishing excellence in a fast-paced, customer service oriented environment, you’ll supervise day-to-day Unit operations, handling labour relations issues, developing and administering the annual budget and controlling expenditures. In this role, you’ll actively promote high standards of work quality and organizational performance, while encouraging continuous learning and innovation.

This mandate calls for a post-secondary education in a professional discipline pertinent to the job function (i.e. public administration, business, legal), or equivalent training and experience, with considerable experience managing or supervising court or tribunal operations, including court/hearing rooms and front counter services. You also bring extensive experience managing, assessing, reviewing and resolving complex customer complaints and issues in a service oriented, politically sensitive environment, while balancing political, community and other stakeholder interests to achieve successful results.

Your strengths and expertise as Manager, Court Operations, are equally supported by your considerable experience in the following areas: researching, assessing, planning, developing, implementing and monitoring broad-scale initiatives, including policies, programs, processes and management systems to identify opportunities for service efficiency and customer service excellence; and in financial analysis and reporting processes, including budget development and control, expenditure forecasting, preparation and interpretation of financial reports, and reporting of key performance indicators in a large-scale public or private sector organization.

You’re conversant with relevant policies and government legislation, including the Provincial Offences Act, Courts of Justice Act, Statutory Powers Procedure Act, Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), Occupational Health and Safety Act, Ontario Human Rights Code, and Accessibility for Ontarians with Disabilities Act (AODA), and adept at interpreting complex language. As a result, you can provide expert advice and guidance to elected officials, members of the public, other orders of government and relevant stakeholders, using sound judgement, discretion and political acumen.

Success in this role will be driven by your ability to foster an organizational culture that emphasizes innovation, continuous learning, collaboration, transparency, accountability and trust, while promoting a strong code of ethics and integrity to support public service excellence, and to manage multiple tasks in an environment with shifting priorities, firm deadlines and high performance expectations. Above all, you’re fully committed and prepared to support the Toronto Public Service values to ensure a culture that champions inclusiveness, equity, diversity and respectful workplaces.

**Equity, Diversity and Inclusion**

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

**Accommodation**

The City of Toronto is committed to creating an accessible and inclusive

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