Customer Service Rep

3 weeks ago

Vaughan, Canada BMO Financial Group Full time

1621 Rutherford Rd Vaughan Ontario,L4K 0C6

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

  • Customer Service Rep

    4 weeks ago

    Vaughan, Canada Toro Group of Companies Full time

    JOB SUMMARY The Customer Service Rep will be supporting the Customer Service desk and Order Entry roles, this position plays a key role with Woodbridge Customers. Resolving customer concerns in a timely manner, including issues such as delivery, order questions and problem resolution is a major component of this role. Providing backup support to the Order...

  • Field Service Rep

    1 month ago

    Vaughan, Canada Farm Business Consultants Full time

    Overview: **Position Overview** Considering a new career where the training is provided from day one? Interested in learning in-demand and recession-proof skills to develop your career, with a solid base salary and upside potential? Our Field Service Rep position delivers on FBC’s specialized in-home business tax and consulting services. This is an...

  • Car Jockey/counter Rep

    1 month ago

    Vaughan, Canada Advantage Car & Truck Rentals Full time

    Car Rental Company Seeks Customer Service Rep. To Work In Woodbridge. - Have A Strong Command Of The English Language - Have Customer Service Experience - Prior Car Rental Experience Would Be An Asset But Not Necessary - Must Be Good With Computers - Have Have A Valid G Drivers License - Must Work Well In A Team Environment **Job Types**: Full-time,...

  • Customer Service Rep

    1 month ago

    Vaughan, Canada Hoggtown Fire Protection Supply Inc. Full time

    Hoggtown Fire Protection Supply Inc., located in Vaughan ON is currently looking for a dynamic individual to join our CSR/Inside sales team. In this role, you will project Hoggtown’s vision of excellence to the marketplace, promote strong company image and build long-term, trusting relationships that result in customer loyalty. If you enjoy talking to...

  • Seeking Car Jockey/counter Rep

    1 month ago

    Vaughan, Canada Advantage Car & Truck Rentals Full time

    Car Rental Company Seeking Car Jockey/Counter Rep. Your duties include; - Cleaning Cars - Picking Up/Drop Off Customers - Dealing With Customer On The Counter - Answering Phones Applicates must have a valid G license and have good command of the english language **Job Types**: Full-time, Part-time **Salary**: $17.50-$19.00 per hour Flexible Language...

  • Customer Service Representative

    7 days ago

    Vaughan, Canada Legrand North America Full time

    Position Description: **At a Glance** **Legrand **has an exciting opportunity for a ** Customer Service Representative (Summer Student)** to join the **Legrand Canada Inc. (EWS)** **Team** in **Vaughan, ON**. Start/End Date: May 1-August 31, 2023. Responsible for processing orders and returns and other similar related duties. Maintains an ongoing...

  • Customer Service Representative

    22 hours ago

    Vaughan, Canada SunSource Full time

    DJ Industrial was founded in 1969 and has grown from a small hose and fitting outlet to a leading designer and manufacturer of Pneumatic, Hydraulic and Precision machined components and systems. DJ Industrial is a SunSource company. Essential Functions Support customers and outside sales team Prioritize and manage your workload in a fast-paced...

  • Bilingual Cust Service Rep FT

    1 week ago

    Vaughan, Canada 407 ETR Full time

    Position Summary: We at 407 ETR are looking for someone who enjoys a challenge, has the willingness to learn, and is committed to providing world-class service by connecting with customers and providing them with solutions for a first call resolution. Our employees are empathetic and provide excellent customer service by using root cause analysis to solve...

  • Inside Sales Representative

    5 days ago

    Vaughan, Canada Robertson Electric Wholesale Full time

    Robertson Electric is currently looking for an **INSIDE SALES REPRESENTATIVE- ELECTRICAL UTILITY DEPARTMENT **to join our head office in Vaughan. **About Us** **Scope of the Position** This role is critical for the business’ success. The Inside Sales Rep (ISR) is responsible for the day-to-day account activity of electrical utilities. This position...

  • Customer Service Representative

    1 week ago

    Vaughan, Canada Hero Certified Burgers Full time

    The Role The role of Customer Service Representative involves dealing with inbound calls from customers, uncovering the issue and advising the customer on steps to resolve their problem. We are looking for focused, career driven individuals with passion and urge to deliver customer service. You will need to be able to communicate to a wide range of...

  • Customer Service Representative

    1 week ago

    Vaughan, Canada Robert Half Full time

    Customer Service Representatives might be interested in this opportunity via Robert Half, in a dynamic, rapidly changing call center. Do you love building solid customer relationships? You might be the articulate, highly-skilled Customer Service Representative we're looking for. If you're looking for work in Vaughan, Ontario and can work a permanent...

  • Customer Service Representative

    6 days ago

    Vaughan, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across Vaughn. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level Customer...

  • Customer Service Representative

    5 days ago

    Vaughan, Canada Mircom Group of Companies Full time

    **Customer Service Representative** Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification,...

  • Customer Service Ambassador

    20 hours ago

    Vaughan, Canada The Regional Municipality of York Full time

    POSITION PURPOSE Reporting to the Supervisor, Customer Service, is responsible for providing in-person customer service at various transit locations/facilities and on transit vehicles; providing customer assistance, including responding to questions, resolving issues, education the public on transit services, distributing information and materials, and...

  • Customer Service Representative

    1 week ago

    Vaughan, Canada Rentokil Initial plc Full time

    Customer Service RepresentativeAre you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends!Who are we?Rentokil Canada Corporation is proud to be a member of the Rentokil family of companies in North America. We...

  • Customer Service Representative

    17 hours ago

    Vaughan, Canada GTA Work Source INC Full time

    The Office CSR is responsible for providing administrative support to the General Manager / Supervisor. Specifically, the CSR will carry out all system work order creation and order corrections/updates, confirmations, lookups and doing so in a prompt, courteous, efficient manner. **SPECIFIC DUTIES & RESPONSIBILITIES**: **Orders** - Put product on hold and...

  • Customer Service Representative

    20 hours ago

    Vaughan, Canada Mircom Group Of Companies Full time

    Summary: The Customer Service Representative will interact with Mircom’s customers to address inquiries regarding products and services, while maintaining the highest level of customer satisfaction. Key Responsibilities: Handle incoming customer requests professionally, ensuring prompt and thorough issue resolution while providing quality...

  • Customer Service Representative

    1 week ago

    Vaughan, Canada Robert Half Full time

    If you like the idea of working in a dynamic, rapidly-changing call center, you might be interested in this Customer Service Representative position via Robert Half. Customer Service Representatives who love building solid customer relationships will be interested in this position, if they are articulate and highly skilled. This long-term contract / contract...

  • Customer Service Representative

    6 days ago

    Vaughan, Canada BMO Financial Group Full time

    145 Woodbridge Avenue Vaughan Ontario,L4L 2S6 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    21 hours ago

    Vaughan, Canada Mircom Group of Companies Full time

    Customer Service Representative Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification,...