Program Manager

6 months ago

Ottawa, Canada Assent Full time

**Company Description** Summary**
Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We've grown from $5 million to $85 million ARR in just six years. With our recent $350 million funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members.

Being a Certified B Corporation, we don't just advocate for sustainability - we live it. This certification underscores our commitment to environmental, social, and governance excellence. At Assent, your work will directly amplify transparency, sustainability, and fair practices worldwide.

**Hybrid Work Model**
At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.

The Business Transformation Program Manager will play a pivotal role in fueling growth through the delivery of a new product platform to the market, engaging all functions of the business. This position is integral to our mission to maximize the impact of innovative new solutions for customers and ensure their successful launch and adoption. The Business Transformation Program Manager will identify and surface the various business components that require transformation and develop comprehensive, integrated plans to ensure these changes are effectively implemented across all functions. The role will oversee the program from inception through to completion, ensuring alignment with business objectives, managing resources, and mitigating risks.

**Key Requirements & Responsibilities**:
Program Management
- Lead the planning, execution, and delivery of large, organization-wide programs, ensuring alignment with strategic business goals.
- Identify and assess organization-wide impacts of the new product platform, and develop a strategic plan of action to manage these impacts, ensuring alignment and synergy across all functions.
- Define program scope, objectives, and deliverables in collaboration with senior management and stakeholders.
- Develop comprehensive project plans, including schedules, resource allocation, risk management, and communication strategies.
- Ensure all aspects of the program are integrated, including product management, engineering, marketing, sales, customer support, regulatory, finance, legal, HR, and IT infrastructure.
- Monitor program progress, making adjustments as necessary to ensure successful completion within scope, budget, and timelines.
- Implement and manage program changes and interventions to achieve project outcomes.

Stakeholder Management
- Build and maintain strong relationships with internal and external stakeholders, including (but not limited to) executive leadership, product managers, and key contributors across the organization.
- Facilitate communication across cross-functional teams to ensure a clear understanding of program goals, progress, and challenges.
- Provide regular program updates to senior leadership and stakeholders, highlighting achievements, risks, and issues.
- Act as the primary point of contact for all program-related inquiries.

Leadership
- Lead and mentor a multidisciplinary team within a matrix environment, fostering a collaborative and high-performance culture.
- Coordinate with department heads to ensure resource availability and allocation.
- Provide guidance, coaching, and support to team members, promoting professional development and skill enhancement in the area of program delivery.
- Ensure team members have the necessary tools and resources to succeed.

Risk and Issue Management
- Identify and assess program risks and issues, developing mitigation strategies and contingency plans.
- Proactively resolve conflicts and address issues that arise during the program lifecycle.
- Ensure compliance with company policies, procedures, and regulatory requirements.

Quality Assurance
- Implement quality assurance processes to ensure the program meets business and customer expectations.
- Conduct regular reviews and evaluations of program deliverables, making adjustments as necessary.
- Ensure continuous improvement by integrating lessons learned and best practices into future programs and projects.

This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs.
**Qualifications**
We strongl

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