IT Administrative Coordinator

2 weeks ago

Mississauga, Canada Ornge Full time

IT ADMINISTRATIVE COORDINATOR

Reference #: 2024-27

Strong. Proud. Uplifting.

At Ornge, we believe that ordinary people can do extraordinary things.

Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.

We’re excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers.

Discover Ontario, Canada, and an exciting career with Ornge.

Position Available:
IT Administrative Coordinator

Position Status:
Full-time; Contract; Maternity Leave (2-year)

**Location**:
5310 Explorer Drive, Mississauga

Reporting To:
Manager, Infrastructure, End-User Support & Cyber Security

Hours of Work:
***Monday - Friday, 8:30 am - 4:30 pm

Position Summary:
**IT Support Specialist**:

- Support, review and administrate new and current IT processes including finding deficiencies and recommending improvements.
- Review of Blanket PO list.
- Vendor engagement (quotes, timeline, billing/banking information etc.).
- Create PO extension form and acquiring eSignatures (if required).
- Review, update existing Agreements, acquire eSignature (sole source/single source, OECM, VOR, contracts etc.).
- Ensure business reviews quote and acquire eSignature.
- Create vendor Change Form (if new vendor or update to existing vendor terms/address/business name/banking info/HST #).
- Create requisition in SAP and ensure correct workflow.
- Follow-up with vendor once PO is issued to obtain ETA for product or renewal/license file.
- Ensure goods have been physically received by Manager/Business Unit Manager and or packing slip.
- initiate goods receipt process from a Procurement standpoint.
- Ensure payment process has been completed by Accounts Payable.
- Management of IT vendor accounts and PO numbers.
- Management of valid IT Contracts.
- Administration of Monthly P-Card reconciliation process.

**BCP and DR Lead**:

- Coordinate BCP plan initiatives including facilitate DR and Bugout initiatives such as scheduling, coordinating efforts and gathering feedback and findings.
- Coordinate and prepare reports on DR and Bugout findings and provide input on improvements where appropriate.
- Coordinate and assist in the short and long-term test planning and scheduling for IT systems each operational year including gathering feedback and findings.

**IT** Asset and Access Management Lead**:

- Facilitate contract and order mapping in IT inventory system to match inventory to contracts and PO for better tracking.
- Coordinating with helpdesk for asset tagging reconciling and warranty management.
- Facilitate reconciling with Manager and Inventory Management over lifecycle management of assets including addition and disposal or release of assets.
- Coordinating with Business owners over account and group memberships on a consistent basis as per the Ornge access control policy.
- Reporting on audits and facilitating access management enforcement with IT, the Business and Application owners.

**IT Change Management Lead**:

- Update, manage and facilitate improvements to the change process through policy.
- Liaison with various stakeholders involved in the change process for IT releases, patches, upgrades when required.
- Work with the Infrastructure, End User Support and Cyber Security manager in ensuring user understand and follow the change management procedures and coordinate approvals, schedules and communications in relation to changes implemented in the Organization as they relate to IT.

**Responsibilities**:

- IT Support Specialist.
- BCP and DR Coordination.
- IT Asset and Access Management Lead.
- IT Change Management Lead.

Qualifications:

- Bachelor’s degree or equivalent in a related field.
- Minimum of 5 years of previous relevant experience.
- Oral/written communication skills to make presentations, respond to information requests, reporting, correspondence, updates.
- Tact and diplomacy to maintain liaison with wide variety of stakeholders, both internal and external.
- Ability to effectively communicate information to various levels of management.
- Level of influence and interpersonal skills which elicits response, input and cooperation from various stakeholders.
- Working knowledge of MS Project.

At Ornge, we are:

- Community connectors
- Equity in healthcare
- Strong in our convictions
- Proud of the services we provide
- Uplifting in our mission, values, and services

You can expect us to be:

- Promoters of diversity
- Champions of inclusion and accessibility
- Committed to your career advancement
- A tight-knit culture
- Competitive in pay, benefits, vacation time, and more

A bit about you:

- You’re driven by the desire to make a difference
- Excited by problem solving, you excel at in-the-moment decision making
- Teamwork has always been where you thrive
- You’re ready to put your skills into action in a fas

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