IT Technician Site Services

4 days ago


Laval, Canada Charles River Laboratories Full time

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

**How will you have an impact?**:
We are passionate about improving the quality of people’s lives. When you join our global family, you will help make a real difference in the world every day.

**Why Charles River**:
We offer an excellent integration program for our new employees as well as opportunities for internal growth and career development. Our other perks include:
**As of Day 1**:

- Competitive benefits we pay 90% of premiums (health and dental coverage).
- Access to a savings and retirement program including an employer contribution.
- Vacation & Personal Day Policy.
- Free telemedicine app for you and your family.

**Transportation**:

- Free parking

**What will you work on?**:
We are seeking a **IT Technician Site Services** for our** Information Technology departement **for our site located in **Laval**.

Responsibilities include prioritizing user requirements, overseeing system upgrades and researching new tools. In this role you must be able to work as part of a team and/or individually, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential. If you also have hands-on experience with technical projects that would be a plus.

The following are responsibilities related to the **IT Technician Site Services**:

- Assist in gathering and documenting functional and technical requirements, as well as assisting the user community to turn those requirements into an appropriate project plan.
- Assist in break/fix analysis for individual and recurring support issues. Document findings and work with appropriate resources to find and deliver cost effective and timely solutions.
- Assist in or provide queue monitoring in the Service Desk software tool and follow appropriate guidelines for ensuring that the ITIL processes are followed within approved SLAs. Monitor queue KPIs and provide solutions to improve results.
- Assist in root cause analysis of complex incidents or recurring problems. Assist in development of solutions to those problems. Document in the problem resolution knowledge database and assist in developing training materials to resolve ongoing issues or improve knowledge.
- Assist in the development of new processes and procedures to improve existing services, or to assist in deploying new support services.
- Provide advice of technical training to the user community
- Perform all other related duties as assigned.

**Who are we looking for?**:
The following are the minimum qualifications for the position of IT Technician - Site Services:

- **Education**: Bachelor's degree (B.A.) or equivalent in computer science or related discipline.
- **Technology**: Windows operating systems (7/10), Active Directory, Office365, Office Suite, SCCM, Bomgar, Remote Desktop;
- **Experience**: 1-2 years of IT experience. An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

**About Safety Assessment**
Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market. Each year approximately 120 investigational new drug (IND) programs are conducted in our Safety Assessment facilities.


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