Medical Office Assistant/receptionist
3 weeks ago
**Job Duties Include**:
- Interacting with patients on the phone and in the clinic
- Answering phone inquiries
- Booking appointments
- Taking payments
- Submitting extended medical billings--Blue Cross and eHealth
- Updating therapist schedules--break times, holidays, sick days, etc.
- Calling ICBC for adjuster contact information for each patient
- Answering in-clinic Skype messages
- Calling late or "no show" patients
- Checking phone messages and returning calls
- Responding to therapists' needs / requests
- Cancelling and rescheduling appointments for therapists who are ill
- Filling open spots with wait list appointments
- Balancing end of day transactions
- Fulfilling other general office duties as assigned
- Covering shifts for colleagues who are absent due to vacations or illness
**Requirements for the Position**:
- Strong computer skills (preference will be given to those applicants who are already familiar with the _Jane_ clinic software program)
- Excellent spoken and written communication skills
- Previous experience dealing with the public (preference will be given to those applicants with prior MOA / reception / secretarial experience in a clinical setting)
- A positive, accommodating attitude
- A welcoming, cheerful, and supportive demeanor
- A willingness to learn new skills on an ongoing basis
**Job Types**: Full-time, Permanent
Expected hours: 35 per week
**Benefits**:
- Company events
- On-site parking
Flexible language requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekends as needed
Application question(s):
- Are you currently attending school, or planning to return in the next 6 months?
Work Location: In person
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