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Team Supervisors

4 months ago

Ottawa, Canada YMCA Ottawa Full time

**Position**: Team Supervisors - Housing Support Office (Taggart Family Y Location)

**Location**: Y Taggart Building, 180 Argyle Ave, Ottawa, ON

**Type**:One (1) full-time bilingual 40 hours/week and one (1) part-time weekend $23.94 /hour, preferred start date as soon as possible. Do not wait for the closing date to apply.

**Preferred start date**: Monday, Jan 23, 2023

**Closing date**: Sunday, Jan 22, 2023

**Overview**

As one of the largest charitable community service organizations in Canada, the YMCA of the National Capital Region responds to critical social needs in the community and works to provide lasting solutions. Serving thousands of people across our region annually, we are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

**Working for the Y**

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals. Some of the benefits of working for the Y include:
**What we offer**

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

**Our competitive wage and benefit package include**:

- Free Y membership.
- Discounted Y program fees (including health & fitness programs, child care, and camps)
- Access to an Employee Assistance Program including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, financial advice, among other 12 suites of services
- Health and dental insurance for full-time, permanent employees
- Up to 25 vacation days per year, including two float days and one birthday vacation for full-time, permanent staff
- Long-term disability and life insurance for full-time, permanent employees.
- Workplace pension plan available for full-time, permanent employees
- Extended Maternity leave benefits to all our staff for up to 6 more months after the year of leave.

**What do you offer?**

The Housing Support Office operates 24 hours per day, seven days per week, and provides programs and services for those with Affordable / Social Housing needs. Over 2000 individuals take part in programs including Supportive Housing, Family Shelter, and Transitional Housing for youth and women, counseling, and referral.

The Team Supervisors will support the Director of the Housing Support Office in managing the day-to-day operations of the Housing Support Office and help lead the Housing Services team in providing excellent service delivery. The Team Supervisors will work with the Director and Senior Director to achieve strategic goals in the fulfillment of the mission of the National Capital Region YMCA.

**Some of the tasks of this position include**:

- In conjunction with the Director of the Housing Support Office, the Team Supervisors will participate in the recruitment and training of all Housing Office Staff and provide supervision and evaluation of staff as per Y Personnel Policy
- Ensure adequate levels of scheduled staff coverage to meet program and contractual requirements
- Provide leadership to the HSO team to ensure effective service delivery and attainment of operating and licensing standards
- Monitor standards for reporting and operating procedures
- Provide information and pertinent statistics to the Senior/ Director for the purposes of evaluations and reporting
- Prepare reports as required
- Assist in the development of appropriate programs and procedures to ensure excellent client service delivery
- Assist in the development of proposals and budgets as required
- Ensure effective and efficient use of the resources
- Actively network and liaise with community agencies and service partners
- The Housing Team Supervisors are in frequent and direct contact with Staff, Volunteers, program participants, City of Ottawa Offsite Services, and Community Partner agencies
- The Housing Team Supervisors are tasked with sharing knowledge and instruction in a way that motivates others

**What qualifications and abilities are we looking for?**

At the YMCA of the Natio