Service Advisor

7 days ago

Thornhill, Canada CarHub - North York Chrysler Full time

North York Chrysler, a division within CarHub Automotive Group, is currently searching for a professional Service Advisor to join our successful team.

**Responsibilities**
- Greet customers in a friendly and professional manner and maintain their loyalty to the dealership.
- Coordinate customer and vehicle processing, providing estimates of cost and time to complete and follow through to delivery to ensure customer satisfaction.
- Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration, and document properly on the repair order.
- Interpret warranty information and policies to customers.
- Stay up to date on technical and performance information on all vehicles serviced by the dealership.
- Follow up progress of each repair order during the day, contact customers by phone or text regarding changes in the estimate or time promised.
- Assist customers in picking up vehicles and note any problems that they have so that the appointment for correction of a problem can be scheduled.
- Explain service work including next maintenance requirements to customers as required.
- Notify customers when backorder parts become available.
- Check and review work in process and open R.O.’s to see that all work is being performed properly and time schedule is being met, as required.
- Diagnose the specific customer problems accurately and describe them clearly on repair orders.
- Assist the Service Manager as necessary.
- Other duties, projects, etc. as requested by management.

**Experience, Skills and Attributes**
- Previous experience in a service advisor role, within the automotive dealership environment
- 1-3 years of customer service experience.
- A great attitude
- Thrives in a fast-paced environment, works well under pressure.
- A valid driver’s license and clean drivers’ abstract.
- Strong organizational skills.
- computer skills and familiarity with Microsoft Office.
- Strong attention to detail. Friendly and a trustworthy individual.
- A desire to achieve the very best in customer service and teamwork.
- Excellent listening skills.
- Problem solver.

If it sounds like we’re describing you, we would love to hear from you. Please forward your cover letter and resume in confidence to us. Tell us why you are best suited for this position, and be sure to let us know how you found out about this opportunity.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- service advisor: 2 years (preferred)

Licence/Certification:

- Ontario Driver's License (required)

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