Service Advisor

5 months ago

Thornhill, Canada Pfaff Automotive Full time

Service Advisor

Honda of Thornhill Thornhill, ON L4J1A1
**Who We Are
At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE:LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible - with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

**Reports to**:
Service Manager

**Summary**
This position is responsible for providing service and information to customers in order to ensure satisfaction and understanding of the repair process. The position is also responsible for handling all customer inquiries and complaints in a timely and efficient manner.

**Duties and Responsibilities**
- Assists all customers (in-person and over the phone) with service requirements ensuring optimum customer service.
- Responds to customer’s inquiries in a timely and accurate manner according to the policy of the dealership.
- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Creates/opens work orders for new customers and service; closes orders as appropriate.
- Invoices work orders and accepts payments from customers; submits reports and receipts to accounting.
- Provides quotes or estimates to customers regarding service needed.
- Advises customers of current status of their vehicle as well as any additional work that may be required.
- Books out and receives parts and sublets.
- Creates captive reports.
- Sends customer satisfaction index files for CSI.
- Creates and submits cash sheets to accounting.
- Settles 20/20 and submits to accounting.
- Orders office supplies.
- Coordinates valet runs and valet’s customer cars when required.
- Coordinates rental car service for customers as required.
- Contacts appraisers and adjusters.
- Updates client accounts with relevant information.
- Maintains complete knowledge of and complies with company and departmental policies, procedures and standards.
- Maintains customer and company confidence by keeping information confidential and secure.
- Maintains a positive working relationship with team members and management in a team environment.
- Sets-up and organizes individual work area with designated supplies, forms and resource materials while maintaining cleanliness always.

**Skills and Qualifications**
- Experience in automotive field.
- 1-2 years of experience as Service Advisor is an asset.
- CDK experience.
- Aptitude for numbers.
- Valid Ontario Driver’s License and a clean driver’s abstract.
- Proficient with the following computer environments: Microsoft Office, Internet Explorer and Outlook.
- Excellent interpersonal, communication (verbal & written English) and customer service skills.
- Detail oriented and excellent organizational and multi-tasking skills.
- Ability to work cohesively with employees and managers as part of a team.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.
- Ability to maintain confidentiality of pertinent data.

**What’s in it for you
In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Discounted programs to enhance employee experience
- Enhanced vacation policy, based on tenure
- Track Days & Budget Car Track Challenge
- Seasonal Employee Events
- Support in career advancement
- Robust training and development programs
- RRSP/DPSP/TFSA
- Company paid Life Insurance, Accidental Death & Dismemberment
- Comprehensive Health and Dental and extended Health Care
- Employee Assistance Program Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.

  • Service Advisor

    2 months ago

    Thornhill, Canada Honda of Thornhill Full time

    Service Advisor Honda of Thornhill, Thornhill, ON L4J1A1 At Honda of Thornhill, we're a passionate team dedicated to delivering outstanding automotive experiences. We are searching for a customer service driven individual to work alongside our team as a Service Advisor. Now in partnership with North America’s largest automotive retailer, Lithia and...

  • Service Advisor

    5 months ago

    Thornhill, Canada Acura of Thornhill Full time

    Service Advisor Acura of Thornhill, Thornhill, ON L4J1A1 At Acura of Thornhill, we're a passionate team dedicated to delivering outstanding automotive experiences. We are searching for a customer service driven individual to work alongside our team as a Service Advisor. Now in partnership with North America’s largest automotive retailer, Lithia and...

  • Service Advisor

    5 months ago

    Thornhill, Canada Thornhill Hyundai Full time

    **The PAG Direct Group **is looking to hire full-time **Service Advisor (Day Shift) **to join the team at Thornhill Hyundai. Come join our talented team of professionals. This is a great opportunity for someone that wants to develop a career in the Automotive Industry! **Job Summary**: The Service Advisor is the Dealership’s front-line customer relations...

  • Automotive Service Advisor

    7 months ago

    Thornhill, Canada Roy Foss Thornhill Full time

    **Service Advisor** **COME JOIN THE FUN AT Roy Foss!!!!** **Calling all TOP Service Advisors! Six Figure earning potential for high performers! ** - Calling all “TOP” service advisors! - Join a team with a proven sales system - Turn your results into a six-figure career! - Top results deserve top pay! - Fast Growing Chevrolet/Cadillac dealer in the GTA...

  • Service Advisor

    5 months ago

    Thornhill, Canada Honda of Thornhill - Pfaff Automotive Partners Full time

    **Who We Are** At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them. Now, in...

  • Service Advisor

    3 months ago

    Thornhill, Canada AWIN - BMW Autohaus Full time

    Our** BMW Autohaus**, luxury dealership is looking for a Service Advisor to join our amazing team! **Job Purpose** The Service Advisor sells and schedules needed service work in the service department. The position deals with the customer needs relating to the service or repair of their vehicle while ensuring each customer is treated as an individual with...

  • Service Advisor- Night Shift

    5 months ago

    Thornhill, Canada Thornhill Hyundai Full time

    **The Phaeton Automotive Group** is looking to hire a full-time **Service Advisor - Night Shift** to join the **Thornhill Hyundai** team: Come join our talented team of professionals. This is a great opportunity for someone that wants to develop a career in the Automotive Industry! **Benefits of working with us**: - Newly renovated state of the art...

  • Receptionist/service Advisor Assistant

    2 months ago

    Thornhill, Canada MR Automotive Full time

    **Job Overview**: **About Us**: We are a family-owned and operated automotive business that opened in 2013. We are committed to providing exceptional service to our customers. With a reputation built on trust and reliability, we take pride in treating our customers like family and maintaining a positive, supportive work environment. **Responsibilities** -...

  • Junior Service Advisor

    5 months ago

    Thornhill, Canada Honda of Thornhill - Pfaff Automotive Partners Full time

    **Who We Are** At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them. Now, in...

  • Service Advisor

    1 month ago

    Thornhill, Canada AWIN- BMW Autohaus Full time

    How would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN! We are a premier network of 24 luxury automobile dealerships as well as 3 state of the art collision centers in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business...

  • Parts Advisor

    5 months ago

    Thornhill, Canada RoyFoss Thornhill Full time

    **Parts Advisor** **About Roy Foss**: For 60+ years, the Roy Foss Automotive Group has been a cornerstone of the community. At our Thornhill location, we service Chevrolet, Buick, GMC, and Cadillac vehicles. We have a large client database, and we need your help to keep up with customer demand. **What you will do**: - Pulls and fills orders from stock. -...

  • Parts Advisor

    5 months ago

    Thornhill, Canada RoyFoss Thornhill Full time

    **Parts Advisor** **About Roy Foss**: For 50+ years, the Roy Foss Automotive Group has been a cornerstone of the community. At our Thornhill location, we service Chevrolet, Buick, GMC, and Cadillac vehicles. We have a large client database, and we need your help to keep up with customer demand. **Duties and Responsibilities**: - Greets all customers in a...

  • Parts Advisor

    5 months ago

    Thornhill, Canada AWIN - Mercedes Benz Thornhill Full time

    How would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN! We are a premier network of 22 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business...

  • Customer Automotive Service Advisor/receptionist

    3 months ago

    Thornhill, Canada NuTech Auto Superior Tire Full time

    **About us** NuTech Auto / Superior Tire is a small business in AUTOMOTIVE. We are professional and agile. Our work environment includes: - Modern office setting - Food provided *Job Overview* *Responsibilities* - Provide exceptional customer service by assisting clients with inquiries and concerns - Utilize mechanical knowledge to address customer...

  • Financial Advisor

    5 months ago

    Thornhill, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Parts Advisor

    5 months ago

    Thornhill, Canada Pfaff Automotive Full time

    Parts Advisor Honda of Thornhill Thornhill, ON L4J1A1 **Who We Are **At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and...

  • Centralized Wholesale Parts Advisor

    2 months ago

    Thornhill, Canada PAG Direct Full time

    **The PAG Direct Group **is looking to hire full-time **Centralized** **Parts Wholesale Advisor (Day Shift) **to join the team: Come join our talented team of professionals. This is a great opportunity for someone that wants to develop a career in the Automotive Industry! **Job Summary**: The Wholesale Parts Advisor is the Dealership’s parts sales...

  • Medical Advisor, Dermatology/immunology

    5 months ago

    Thornhill, Canada Galderma Full time

    With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable...

  • Parts Advisor

    5 months ago

    Thornhill, Canada Honda of Thornhill - Pfaff Automotive Partners Full time

    **Who We Are** At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them. Now, in...

  • New Vehicle Product Advisor

    5 months ago

    Thornhill, Canada Honda of Thornhill Full time

    New Vehicle Product Advisor Honda of Thornhill, Thornhill, ON L4J1A1 Are you ready to elevate your career in the automotive industry? Honda of Thornhill is on the hunt for a motivated and enthusiastic Automotive Sales Consultant to join our team. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance...