Junior Service Advisor

3 days ago

Thornhill, Canada Acura of Thornhill - Pfaff Automotive Partners Full time

**Who We Are**
At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE:LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible - with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

**Reports to**: Service Manager

**Summary**
This position is responsible for providing service and information to customers in order to ensure satisfaction and understanding of the repair process. The position is also responsible for handling all customer inquiries and complaints in a timely and efficient manner.

**Duties and Responsibilities**
- Assists all customers (in-person and over the phone) with service requirements ensuring optimum customer service.
- Responds to customer’s inquiries in a timely and accurate manner according to the policy of the dealership.
- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Creates/opens work orders for new customers and service; closes orders as appropriate.
- Invoices work orders and accepts payments from customers; submits reports and receipts to accounting.
- Provides quotes or estimates to customers regarding service needed.
- Advises customers of current status of their vehicle as well as any additional work that may be required.
- Books out and receives parts and sublets.
- Creates captive reports.
- Sends customer satisfaction index files for CSI.
- Creates and submits cash sheets to accounting.
- Settles 20/20 and submits to accounting.
- Orders office supplies.
- Coordinates valet runs and valet’s customer cars when required.
- Coordinates rental car service for customers as required.
- Contacts appraisers and adjusters.
- Updates client accounts with relevant information.
- Maintains complete knowledge of and complies with company and departmental policies, procedures and standards.
- Maintains customer and company confidence by keeping information confidential and secure.
- Maintains a positive working relationship with team members and management in a team environment.
- Sets-up and organizes individual work area with designated supplies, forms and resource materials while maintaining cleanliness always.

**Skills and Qualifications**
- Experience in automotive field.
- 1-2 years of experience as Service Advisor is an asset.
- CDK experience.
- Aptitude for numbers.
- Valid Ontario Driver’s License and a clean driver’s abstract.
- Proficient with the following computer environments: Microsoft Office, Internet Explorer and Outlook.
- Excellent interpersonal, communication (verbal & written English) and customer service skills.
- Detail oriented and excellent organizational and multi-tasking skills.
- Ability to work cohesively with employees and managers as part of a team.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.
- Ability to maintain confidentiality of pertinent data.

**What’s in it for you**

In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Discounted programs to enhance employee experience
- Enhanced vacation policy, based on tenure
- Track Days & Budget Car Track Challenge
- Seasonal Employee Events
- Support in career advancement
- Robust training and development programs
- RRSP/DPSP/TFSA
- Company paid Life Insurance, Accidental Death & Dismemberment
- Comprehensive Health and Dental and extended Health Care
- Employee Assistance Program
- Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Thornhill, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (required)

**Language**:

- Mandarin (preferred)

Work Location: One location

  • Service Advisor

    2 days ago

    Thornhill, Canada Thornhill Hyundai Full time

    **The PAG Direct Group **is looking to hire full-time **Service Advisor (Day Shift) **to join the team at Thornhill Hyundai. Come join our talented team of professionals. This is a great opportunity for someone that wants to develop a career in the Automotive Industry! **Job Summary**: The Service Advisor is the Dealership’s front-line customer relations...

  • Automotive Service Advisor

    4 days ago

    Thornhill, Canada Roy Foss Thornhill Full time

    **Service Advisor** **COME JOIN THE FUN AT Roy Foss!!!!** **Calling all TOP Service Advisors! Six Figure earning potential for high performers! ** - Calling all “TOP” service advisors! - Join a team with a proven sales system - Turn your results into a six-figure career! - Top results deserve top pay! - Fast Growing Chevrolet/Cadillac dealer in the GTA...

  • Service Advisor

    13 hours ago

    Thornhill, Canada CarHub - North York Chrysler Full time

    North York Chrysler, a division within CarHub Automotive Group, is currently searching for a professional Service Advisor to join our successful team. **Responsibilities** - Greet customers in a friendly and professional manner and maintain their loyalty to the dealership. - Coordinate customer and vehicle processing, providing estimates of cost and time to...

  • Automotive Service Advisor

    14 hours ago

    Thornhill, Canada Active Green + Ross 19 Full time

    **Are you outgoing, friendly, organized and a leader everyone wants to follow?** **Do you have a strong work ethic and the drive to succeed?** **We would like to meet you!** **Experienced Service Advisor needed for a busy Thornhill Store!** **Responsibilities**: - Implement all systems, procedures, and processes - Achieve high profitability - Maintain a...

  • Service Advisor

    1 week ago

    Thornhill, Canada Pfaff Automotive Full time

    Service Advisor Honda of Thornhill Thornhill, ON L4J1A1 **Who We Are **At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell,...

  • Service Advisor

    1 week ago

    Thornhill, Canada Pfaff Automotive Full time

    Service Advisor Honda of Thornhill Thornhill, ON L4J1A1 **Who We Are At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and...

  • Service Advisor

    14 hours ago

    Thornhill, Canada Pfaff Automotive Partners Full time

    **Who We Are** At Pfaff Automotive Partners, we’re united by a passion for cars. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them. Now, in partnership with Lithia and...

  • Service Advisor

    1 week ago

    Thornhill, Canada Honda of Thornhill - Pfaff Automotive Partners Full time

    **Who We Are** At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them. Now, in...

  • Service Advisor

    1 week ago

    Thornhill, Canada Honda of Thornhill - Pfaff Automotive Partners Full time

    **Who We Are** At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them. Now, in...

  • Service Advisor

    3 days ago

    Thornhill, Canada Acura of Thornhill - Pfaff Automotive Partners Full time

    **Who We Are** At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them. Now, in...

  • Service Advisor

    1 week ago

    Thornhill, Canada Audi Thornhill Full time

    **WANT TO WORK for one of Canada’s Best Managed Companies?** Dilawri Group is now actively searching for a **Service Advisor **to join the team at **Audi Thornhill**. **ABOUT US** Dilawri Group of Companies represents 77 dealerships nationwide with 20 dealerships in Ontario! Dilawri Group offers a performance-driven culture that focuses on success...

  • Receptionist/service Advisor Assistant

    3 days ago

    Thornhill, Canada MR Automotive Full time

    **Job Overview**: **About Us**: We are a family-owned and operated automotive business that opened in 2013. We are committed to providing exceptional service to our customers. With a reputation built on trust and reliability, we take pride in treating our customers like family and maintaining a positive, supportive work environment. **Responsibilities** -...

  • Automotive Service Advisor

    6 days ago

    Thornhill, Canada Active Green + Ross #19 Full time

    **Are you outgoing, friendly, organized and a leader everyone wants to follow?** **Do you have a strong work ethic and the drive to succeed?** **We would like to meet you!** **Experienced Service Advisor needed for a busy Thornhill Store!** **Responsibilities**: - Implement all systems, procedures, and processes - Achieve high profitability - Maintain a...

  • Elementary Contract 100% Junior French Immersion

    5 days ago

    Thornhill, Canada York Region District School Board Full time

    **Position**: Elementary Contract 100% Junior French Immersion - W382 **CEC**: West At the York Region District School Board, we can offer you a challenging and rewarding career in public education. We support our teachers in their commitment to ensuring student success. We recognize the key difference that teachers make in the lives of our...

  • Service Advisor

    1 day ago

    Thornhill, Canada AWIN Full time

    How would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN! We are a premier network of 22 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business...

  • Parts Advisor

    16 hours ago

    Thornhill, Canada RoyFoss Thornhill Full time

    **Parts Advisor** **About Roy Foss**: For 50+ years, the Roy Foss Automotive Group has been a cornerstone of the community. At our Thornhill location, we service Chevrolet, Buick, GMC, and Cadillac vehicles. We have a large client database, and we need your help to keep up with customer demand. **Duties and Responsibilities**: - Greets all customers in a...

  • Junior Inspector

    7 days ago

    Thornhill, Canada WSP Full time

    **WSP **is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 55,000 team members across the globe. In Canada, our 9,800+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation...

  • Junior Sales Associate

    4 days ago

    Thornhill, Canada L.A. TAN Full time

    L.A. TAN is expanding its team! We are looking to hire a Junior Sales Associate for our Thornhill location: 9200 Bathurst St Unit #18, Thornhill, ON L4J 8W1. (Bathurst and Rutherford) You must drive or be able to commute. We are currently looking for a PART-TIME employee: 2-4 shifts a week (15-20 hours), with potential for growth to full-time. EVENING...

  • Parts Advisor

    7 days ago

    Thornhill, Canada Pfaff Automotive Full time

    Parts Advisor Acura of Thornhill Thornhill ON L4J1A1 **Who We Are **At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and...

  • Junior IT Support Analyst

    6 days ago

    Thornhill, Canada Enhanced Care Clinic Full time

    At **Enhanced Care**, we know the importance of primary care and family practice in everyone's health and wellness. Our conveniently located clinics are open for extended hours to look after the needs of our patients and our communities. With a team of skilled individuals working alongside over 70 family physicians, specialists, and allied health providers,...