Video Surveillance Officer
3 weeks ago
Live Patrol is a leading live video monitoring firm specializing in the most advanced technology and software to identify and prevent crime. Our cutting-edge technology incorporates human monitoring and artificial intelligence, making us superior in the industry while remaining more cost-effective than traditional services. We aim to provide clients with state-of-the-art security solutions customized to their specific needs while delivering unmatched technical and customer support.
**Position Summary: VIDEO SURVEILLANCE OFFICER**
Live Patrol is looking for an agent who must observe and respond to video-verified information being monitored from the client’s security system. In the role, you will provide customer service, review VMS equipment and collaborate as a team, among other duties.
- Mornings
**Essential Responsibilities**:
- Dispatch audio/access signals to establish emergency/required by customer services.
- Document the alarms and solution (steps taken) in the client’s database.
- Accurate and timely dispatching of calls to proper emergency contacts (911, client’s requested emergency contacts).
- Periodically verify VMS equipment and notify management of any issues, or concerns with equipment.
- Data entry including customer account maintenance.
- Other affiliated duties related to the position or upon immediate request from management.
**Qualifications**:
- Flexible to work rotating shifts when necessary (morning, afternoon, evening, overnight, weekend and/or statutory holiday shifts).
- Minimum High School Diploma.
- Must be bonded.
- Fluent in English, written and spoken.
- Must be punctual.
- Must have excellent written communication skills as well as a professional phone manner.
- Excellent customer service skills are required with the ability to resolve conflict and problems. Be able to manage difficult customer situations.
- Experience in the security industry is an asset.
- Critical thinking, self-motivation and time management skills.
- Ability to operate individually as well as in a team.
- Strong computer skills, with an ability to learn new software programs quickly. Prior experience with Microsoft Windows, Microsoft Office, Outlook, Excel, and Word is an asset.
- Reliable transportation.
- Must pass a criminal background check.
- Please list all certifications that you have obtained.
If you are interested in joining a dynamic and growing company, please send your resume.
**Please include all hobbies and interests.**
**Job Types**: Full-time, Permanent
**Salary**: From $17.00 per hour
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Night shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
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