Building Services Manager

6 months ago

Vaughan, Canada V!VA Retirement Communities Full time

**A fantastic opportunity to make a difference in the retirement community**:

- **Join a supportive team of driven, hardworking, and passionate individuals**:

- **Enjoy a highly competitive salary and a host of excellent benefits**

**You.**
You have a passion to raise the bar in the retirement industry. You are an energetic, motivated leader who is able to inspire others to provide the highest standards of performance and customer service. You will have experience in a similar setting with skills and knowledge in the areas of Building management overseeing the Housekeeping and Maintenance departments, managing Team Members, and contributing to the overall success of the Management Team and the Community. You are committed to nurturing careers, fostering learning and having fun. If creativity, innovation, service and a chance to make a difference in people’s lives are important to you, then we are eager to hear from you.

**Us**.**
At VVA, we aren’t about grand statements or lofty ideals. We are a group of Canadians committed to bringing the right mix of people together to inspire each other and deliver the highest standards of customer service and performance in the retirement industry. At VVA we put people first. We are looking for just the right person who shares VVA’s mission - **_Making Today Great_**

**The Career**.**
As Building Services Manager for a VVA Community, you will lead and mentor a staff of approximately 10 Team Members. Reporting to the Community Director, you will be empowered to manage all aspects of the Maintenance and Housekeeping departments, and the related community resources and agencies who will work with you to ensure VVA Mississauga provides the best in overall care for its residents. You will make working and living at VVA Mississauga an awesome experience by continually working to improve the customer service experience and developing an innovative working environment for team members.

**Key Responsibilities include but not limited to**:
**Operations**:

- Plan, direct, supervise and evaluate all operational activities within the Housekeeping, and Maintenance departments.
- Manages the day-to-day operations of the Housekeeping and Maintenance departments including service contracts, systems management, and maintenance of the building.
- Establish and implement a preventative maintenance program for all systems and equipment.
- Establish and maintain standards of quality service as outlined in our Service Culture Standards; conducts monthly, quarterly, and annual audits including but not limited to:

- Housekeeping and cleanliness audits
- Maintenance audits
- Health and Safety audits
- Quality Assurance and RHRA related audits
- Ensure compliance with the Retirement Homes Act and VVA Policies and Procedures.
- Ensure all Fire & Safety Inspections are completed and carried out; establish and oversee scheduling, completion, and follow up to all Fire Drills.
- Provides leadership to Joint Health and Safety Committee, Fire Safety and Quality Improvement programs including conducting fire safety training for Team Members and monthly fire drill procedures.
- Ensure the Community is well-maintained, and kept to the highest standards.
- Ensure the timely and efficient laundering of linens, and/or Community Members’ personal clothing.
- Ensures issue resolution relating to the Housekeeping and Maintenance department are followed through in cooperation with Community Members, families, other VVA Team Members.
- Manages and orders operating supplies for the Maintenance and Housekeeping departments.
- Maintain capital expenditure requirements. Create and maintain capital improvement schedules for the Building

**Leadership & Administration**
- Participates in the recruitment & selection, training, orientation of the department Team Members, ensuring that work is managed effectively. Schedules Housekeeping and Maintenance Team Members and completes all payroll related functions.
- Prepares New Team Member Checklist for all new hires and customizes it to meet the needs of the position and the Team Member; ensure all required documents have been received and are in the Team Member’s People File
- Ensures all training required before the start date and before the completion of probation is complete. Ensure all ongoing training is taken, recorded and reviewed with the Team Member to ensure they understand what they’ve learned and the impact on their role on the VVA Team
- Provide Team Members with guidance, direction and performance feedback to promote and ensure a high standard for service delivered to the Community Members. This includes but is not limited to coaching, performance evaluations and progressive discipline as required
- Executes all performance management responsibilities including 90 day reviews, annual performance reviews, coaching, and progressive discipline with respect to the Housekeeping and Maintenance Department. Continues to work to improve

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