Medical Case Manager

7 months ago


Toronto, Canada Zurich Canada Full time

Are you ready for an adventure in Travel Assistance?

At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling.

Our extensive experience in global travel risk management positions us as the go-to-choice for travellers worldwide. Trusted by globetrotters, corporate risk managers, and organizations around the world, we specialise in preparing travellers for potential threats and offering assistance when they need it most.

WTP is part of Cover-More Group, the third largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA. WTP & Cover-More Group are a subsidiary of Zurich Insurance. WTP operates in a niche space within Zurich and Cover-More Group, providing Travel Risk Management services on behalf of our clients to travellers worldwide.

So, what's our mission?

Protecting travellers - and supporting those responsible for their safety - is our business. We operate 24 hours a day, seven days a week from our 3 operation centres in Australia, Canada, and the United Kingdom, responding to the cries for help we receive from travellers across the globe.

So, what's the job?

With their Emergency or Critical Care backgrounds, our team are committed to caring for our travellers when they need it the most. Driven and focused, they build strong relationships and deliver accurate, on-time service in high-stakes situations. In this role:
You'll assess the nature of emergency medical situations and provide appropriate guidance and instructions to travellers around the world
You'll make time sensitive medical decisions for travellers, utilising your clinical expertise to triage their emergency
You'll respond to emergency calls and provide immediate telephonic medical assistance to travellers
You'll manage emergency air ambulance evacuations with third party providers, document all interactions accurately and promptly
You'll participate in ongoing training and educational programs to enhance your clinical skills and stay up to date with best practice standards
You'll mentor and support junior staff members, fostering a culture of continuous learning and growth
You'll do all of this from the comfort of our downtown Toronto-based command centre 2-3 days per week and 2 days from your home
And what are we looking for?

We are looking for team members who have a genuine desire to help people and



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