Cloud Operations

2 weeks ago


North York, Canada Limelight Software Full time

**Welcome to Limelight Software**
***
**Who We Are**

At Limelight, we are on a mission to modernize how companies collect and analyze their data while providing an exceptional customer experience. Our platform, Limelight is transforming spreadsheets into a real-time, collaborative financial planning and analysis workspace. As leaders in innovation, we are experiencing exceptional growth and are looking to expand with professionals who are customer-centric and team-oriented.

**The Opportunity**

**What our Cloud Operations Support Analyst will do**:

- Customer Focus_
- Demonstrate a passion for customer service, ownership of the customer experience, and determination to deliver a comprehensive resolution
- Obsess over the customer experience and constantly strive to exceed their expectations
- Communicate clearly and effectively, both written and verbal (in required language)
- Tailor communication and style to differing audiences and read verbal and non-verbal cues
- Multi-task and prioritize to meet the required service level KPIs
- Approach problems with flexibility and adapt your approach without compromising the outcome
- Technical Focus_
- Administer Window Server and Linux production servers
- Take ownership of inbound support tickets and provide initial technical assistance
- Create and troubleshoot Bash scripts
- Create and troubleshoot SQL scripts and work with SQL Server Agent tasks
- Solve network connectivity and firewall issues within AWS Cloud environment
- Create and manage user access via Active Directory and AWS Identity services
- Manage database backup/restore tasks
- Write and maintain various technical documents
- Monitor various systems and timely act on any performance notifications
- Assist internal stakeholders with IT related support needs
- What you bring_:

- 4+ years of customer care experience in a technical support role
- 4+ years of hands-on experience working with relational databases (SQL Server, PosgreSQL)
- **AWS Certification and 3+ years practical experience working in AWS Cloud environment**:

- 3+ years of practical experience working with Windows Server and Linux operating systems
- 3+ of practical experience working with system automation tools like Ansible, Chef
- Working knowledge of any modern ticketing system
- Analytical skills to make smart decisions and solve complex technical issues in a fast-paced work environment
- A deep curiosity for understanding technology and a passion for continuous knowledge
- A strong sense of professionalism exhibited by staying calm under pressure
- The ability to multitask and champion several tasks at the same time
- The ability to self-manage and work independently
- The ability to do repetitive job duties, but an eagerness to take on more when needed
- Eagerness to receive feedback, embrace coaching, and demonstrate changes as a result
- Nice to have’s_
- ITIL Certification
- Microsoft Analysis Services, Integration Services, and Visual Studio
- Knowledge of MDX Query language
- Experience with Freshdesk, Jira, and Confluence
- Experience with SOC Type 2 Certification requirements and maintenance

**Education**:

- Bachelor’s Degree or equivalent post-secondary degree in a related field

Compensation: $75,000.00-$95,000.00 per year (in accordance with experience)

Benefits: Dental an Extended health coverage

Paid Time off : 3 weeks vacation



  • North York, Canada Sun Cloud LLC Full time

    **Regulatory Affairs Leader, Regulatory Affairs Manager, Senior Regulatory Affairs Leader, Sr Regulatory Affairs Leader** **IDEAL CANDIDATE**: BSc. (required), or a degree in a health-related field. Minimum of 5-7 years of experience in Regulatory Affairs. Demonstrated success in a regulatory environment (e.g., leading a major submission). Good knowledge...

  • Associate Director, Cloud

    Found in: beBee S CA - 3 weeks ago


    North York, Canada Apotex Full time

    About Apotex Inc. Apotex Inc. is a proudly Canadian, global pharmaceutical company that produces high-quality, affordable medicines for patients around the world. Apotex employs almost 8,000 people worldwide in manufacturing, R&D, and commercial operations. Apotex Inc. exports to more than 100 countries and territories and operates in more than 45...


  • North York, Canada MSi Corp (Bell Canada) Full time

    **Key Responsibilities and Job Duties**: - Provide mentoring to the developer community in the best practices associated with CI/CD deployments using Jenkins, Maven, and GIT - Assist in the design, build, management, and operation of the infrastructure as a service layer (hosted and cloud-based platforms) that supports the different platform services -...


  • North York, Canada Connectability Full time

    **Who is Connectability? Who do we work with?** Connectability is a rapidly growing Managed IT Services Provider located in central Toronto. We have been delivering industry-leading Managed IT Services, Cybersecurity Services, cloud services, and data backup to clients across the GTA for 26+ years. While a lot has changed in that time, one thing that...

  • Senior Developer

    Found in: beBee S CA - 3 weeks ago


    North York, Canada Ministry of Health Full time

    Effective January 1st, 2024 the salary range for this position is $1,628.82 to $2,104.14 per week in compliance with OPSEU Unified Bargaining Unit collective agreement provisions. The new rates, effective retroactive to January 1, 2024, were recently confirmed and dates for implementation of the new salary rates are still to be determined.Are you passionate...

  • Database Warehouse Specialist CoPilot

    Found in: Whatjobs CA C2 - 2 weeks ago


    North York, Canada Mevotech Full time

    Take your Career to the next Level with MEVOTECH. Mevotech is a trusted North American aftermarket auto parts leader that specializes in the engineering, design and distribution of driveline, steering and suspension parts (branded and private label). With over 600 Canadian and U.S. team members, we can attribute our continued success to the passion, spirit...


  • North York, Canada L Squared Full time

    **Position**: Technical Customer Support Level I **Department**:Operations/Support **Reports to**: Operations Lead **Revision Date**: July 21, 2023 **About Us**: L Squared is a SaaS company building the next generation of communication solutions for the modern business that harnesses the power of data, analytics, and a simple user interface to organize,...


  • North York, Canada Dawn InfoTek Inc. Full time

    Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients. We are currently seeking competent individuals to fulfill the role of **Systems...


  • North York, Canada L Squared Digital Signage Full time

    **Position**: Technical Customer Support Level I **Department**:Operations/Support **Reports to**: Operations Lead **Revision Date**: July 21, 2023 **About Us**: L Squared is a SaaS company building the next generation of communication solutions for the modern business that harnesses the power of data, analytics, and a simple user interface to organize,...


  • North York, Canada 1595769 Ontario Ltd. OA eDecree Full time

    eDecree is looking to hire a student or new grad pursuing an IT Help Desk/Network support diploma or degree in the capacity of an IT Help Desk Associate. **THIS IS AN IN-OFFICE POSITION!** **Responsibilities** - Act as the initial point of contact for all computer and system related concerns from employees - Organize and file documentation pertaining to...

  • Director, Enterprise Architecture

    Found in: beBee S CA - 3 weeks ago


    North York, Canada Sun Life Financial Full time

    Director, Enterprise Architecture - Digital & Omnichannel page is loaded Director, Enterprise Architecture - Digital & Omnichannel Apply locations Waterloo, Ontario Toronto, Ontario time type Full time posted on Posted Yesterday job requisition id JR You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and...


  • North York, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • North York, Canada Pinnacle Full time

    Welcome to Pinnacle, the ultimate destination for sports enthusiasts seeking an exhilarating sportsbook and gaming experience! Established in 1998, we have solidified our position as one of the globe's foremost licensed online gaming companies. With our cutting-edge offerings, we guarantee an electrifying experience that will keep you on the edge of your...

  • HR Associate

    6 days ago


    North York, Canada L Squared Full time

    **Position**: HR Associate **Department**:Human Resources **Reports to**: TBD **Revision Date**: March 03, 2023 **About Us**: L Squared is a SaaS company building the next generation of communication solutions for the modern business that harnesses the power of data, analytics, and a simple user interface to organize, distribute and publish content that...

  • Software Developer

    Found in: Appcast CA C2 Glassdoor - 2 weeks ago


    North York, Canada iLobby® Facility & Visitor Management Full time

    Backed by a recent $100MM investment from top VC firm, Insight Partners, iLobby is experiencing rapid growth as the enterprise market leader in the Visitor and Workforce Management space. With clients in 45+ countries and a platform that is truly best-in-class, the company is well positioned for explosive growth as we scale our team. Profitable, nimble, and...

  • Software Developer

    Found in: Appcast CA A2 P - 2 weeks ago


    North York, Canada iLobby® Facility & Visitor Management Full time

    Backed by a recent $100MM investment from top VC firm, Insight Partners, iLobby is experiencing rapid growth as the enterprise market leader in the Visitor and Workforce Management space. With clients in 45+ countries and a platform that is truly best-in-class, the company is well positioned for explosive growth as we scale our team. Profitable, nimble, and...

  • Software Developer

    Found in: Whatjobs CA C2 - 2 weeks ago


    North York, Canada iLobby® Facility & Visitor Management Full time

    Backed by a recent $100MM investment from top VC firm, Insight Partners, iLobby is experiencing rapid growth as the enterprise market leader in the Visitor and Workforce Management space. With clients in 45+ countries and a platform that is truly best-in-class, the company is well positioned for explosive growth as we scale our team. Profitable, nimble, and...


  • North York, Canada TORONTO BUSINESS COLLEGE Full time

    Toronto Business College is a private career college that has partnered with an Ontario community college to offer programs to international students in the GTA. Our goal is to provide our students with the theoretical knowledge and practical skills required to thrive in the increasingly dynamic workforce. We strive to offer the most relevant programs and...

  • Collision Estimator

    21 hours ago


    North York, Canada Fix Network Full time

    **Collision Repair Experts is looking for an Estimator!**: If you are a detail-oriented individual and are looking to grow your experience in auto body appraisal, then this could be your ticket to a great career. Minimal experience in collision repair estimates will help you achieve your goals as you will also manage communication and contact with clients...


  • North York, Canada CMiC Full time

    Founded in 1974, CMiC today delivers comprehensive and advanced enterprise and field operations solutions, purpose-built for construction and capital projects companies. CMiC's powerful software transforms how firms optimize productivity, minimize risk and drive growth by planning and managing all financials, projects, resources, and content assets - all...