Call Centre Systems Analyst

2 weeks ago


North York, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

The purpose of this role is an Amazon Connect Developer and is CCaaS Cloud Service Focused. It also is to compliment and enhance the team's skillsets in the DevOps / CI CD realms.

As an Amazon Connect skilled resource, the focus of this role will be to Support the Sun Life migration and solution delivery to our extensive Contact Centre Business Services as they transition from On Premise Infrastructure and Application over to Amazon AWS Connect and the corresponding Services that entails. The successful applicant will be responsible for creating and updating required run books and operational procedure guides to ensure effective support of the environment as we overlay new Lines of Business and new AWS Services to the Integration.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
80,000/80 000 - 130,400/130 400

**Job Category**:
IT - Technology Services

**Posting End Date**:
19/05/2023



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