Tech Support Services Analyst

2 weeks ago


Halifax, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Tech Support Services Analyst
- Monitoring and categorizing incoming calls, analyzing frequently-asked questions and defining procedures.
- Working with callers and other help desk specialists to resolve normal and unusual information system problems.
- Evaluating the efficiency of new tools and utilities, used for help desk services.
- Participating in the analysis of client-identified issues or problems which may require changes to procedures, standards or systems.

**Job Summary**

**Address**:
HALIFAX, Nova Scotia, Canada

**City**:
CAN-NS-BEDFORD

**Country**:
Canada

**Work hours/week**:
0

**Employment Type**:
Part time

**Platform**:
Technology and Operations

**Job Type**:
Casual

**Pay Type**:
Salaried

**Posted Date**:
2023-03-10-08:00

**Application Deadline**:
2023-03-12-08:00

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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