Care Coordinator

2 weeks ago

Toronto, Canada West Park Healthcare Centre Full time

West Park Healthcare Centre helps patients get their lives back by providing inpatient, outpatient and outreach services in specialized rehabilitative and complex care after a life-altering illness or injury such as lung disease, amputation, stroke, and traumatic musculoskeletal injuries. By 2023, West Park’s 27-acre site will be transformed into an integrated campus of care, including a new hospital building and additional community supports such as assisted living for persons with disabilities and seniors. This transformation enables the Centre to evolve its rehabilitative programs and strengthen links to community-based services to meet the future healthcare needs of our local community and the province.

***Qualifications**:

- Bachelor’s degree in a clinical discipline
- Registration with appropriate regulatory college or eligibility for same
- Member of relevant professional association/network preferred
- Registration with appropriate regulatory college or eligibility for same
- Minimum of 4 years clinical professional background in a healthcare environment
- Demonstrated clinical assessment skills including the ability to assess clients from pre-admission to post discharge
- Knowledge of external agencies (e.g. Toronto Public Health) and resources (e.g. alternate discharge locations)
- Demonstrated ability to partner and work effectively with all levels of staff, the interprofessional team, physicians, patients, families and external agencies
- Demonstrated ability to deal with complex mental health and behavioral issues
- Ability to maintain effectiveness in varying environments and with different tasks, responsibilities and people
- Demonstrated knowledge of and ability to provide patient centred care. Demonstrated organizational, problem solving, interpersonal, coaching, negotiation and facilitation skills.
- Strong organizational and prioritization skills to work independently in an unstructured, demanding environment
- Demonstrated reliable work habits
- Ability to work a flexible schedule
- Strong Windows based computer skills e.g. Microsoft Office Suite
- Fluency in a language other than English an asset preferred
- Experience in a hospital setting preferred
- Experience in rehabilitation setting where there are length of stay targets preferred
- Evidence of satisfactory attendance record
- An employee’s disciplinary record will be reviewed as part of the assessment of qualifications
- Ability to work in a manner that exemplifies the centre’s core values and helps patients_ get their life back_
- Should be aware of conditions and measures that may affect the safety of patients, residents, students, employees, volunteers, physicians and visitors

***Accountabilities**:

- Assess clients for appropriate admission to service and liaise with physicians and team.
- Manage wait-list, occupancy rates and patient flow for the service considering alternate levels of care.
- Liase with referring agencies and provide ongoing support/education during the pre-admission phase using Resource Matching and Referral (RM&R).
- Co-ordinate the care of clients from pre-admission to post-discharge, regularly assessing needs such as psycho-social support for the patient and family as well as funding support while meeting length of stay and occupancy rate targets.
- Ensure timely and appropriate clinical documentation in the electronic patient record (EPR).
- Develop strong relationships community providers to facilitate partnerships between patients, family, inpatient clinical team and referring agencies (e.g. Toronto Public Health).
- Refer and coordinate consultant / discipline involvement as needed.
- Support collection of clinical utilization data in collaboration with Service Manager.
- Provide resource clinical leadership for the interprofessional team.
- Provide leadership in program evaluation, program development and research as appropriate.
- Participate in internal and external committees.
- Partner with Service Manager to ensure clinical service goals are addressed.
- Ensure that clinical care issues / concerns are addressed in a timely and effective manner.
- Ensure that care is patient-focused with an emphasis on culturally appropriate care.
- Perform other duties as assigned.
- Provide coverage/support to Care Coordinators and Patient Flow Coordinator as needed.

At West Park Healthcare Centre, we are committed to fostering an inclusive and accessible environment, an important part of living our brand. We are dedicated to building a workforce that reflects the diversity of the community. Our accessible employment practices are in compliance with the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code. Should you require accommodation during any phase of the recruitment process, please indicate this in your cover letter. For further assistance please contact the Human Resources Department at (416) 243- 3600 extension 4637.

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