Care Coordinator

2 weeks ago

Toronto, Canada iScope Concussion & Pain Clinics Full time

**Locations**:Multiple

**Multi-Site**:Yes (within Province)

**Ontario Clinics**:500-89 Queensway West, Mississauga, ON; 17-951 Wilson Avenue, North York, ON

**British Columbia Clinics**:301-3185 Willingdon Green, Burnaby, BC; 301-9639 137A St. Surrey, BC; 200-8837 201 St. Langley, BC

**Shift**:Days

**Days of Work**:Monday to Friday

**Job Type**:Full-time

**Planned Start Date**:May 23, 2023

Looking for a patient care focused career that's both fulfilling and exciting? Look no further

iScope Concussion & Pain Clinic is a specialized treatment and assessment centre offering a range of services and treatments with several locations across Canada. Our clinics use a variety of diagnostic tools to identify the root cause of a patient’s pain. Our team of highly skilled Physicians and Allied Health Professionals work together and provide a personalized treatment plan so our patients can feel better sooner. We are committed to helping patients manage their pain effectively and improve their quality of life, in addition to a seamless and positive healthcare experience while providing a high standard of care.

With competitive wages, extended health benefits, dental, paid vacation, and sick days, you'll have everything you need to thrive both personally and professionally.

Our growing organization has multiple Care Coordinator vacancies at clinics in Ontario and British Columbia locations. Ontario applicants will only be required to work out of our Ontario clinics and British Columbia applicants are only required to work out of our British Columbia clinics.

**ROLE SUMMARY**

**RESPONSIBILITIES**:

- Coordinates a caseload of new and ongoing concussion and pain patients through their journey to recovery.
- Provides proactive communication to patients and various stakeholders (legal counsel, insurers, employers, insurance provider, family physician) involved in the patient’s recovery apprised of rehabilitation and claim status.
- Partners with internal practitioners to advocate on behalf of the patient and to coordinate rehabilitation.
- Explains the treatments, milestones and expected outcomes of prescribed rehabilitation.
- Supports the creation and submission of treatment plans that are catered to the patient’s unique needs in partnership with the interdisciplinary treatment providers.
- Identify and address any issues or barriers that may impede patient’s progress.
- Additional duties and responsibilities as needed.

**QUALIFICATIONS**:

- One (1) year experience in a rehabilitative care environment
- One (1) year experience working with accident benefit claims (Ontario).
- Two (2) years customer service experience
- Minimum Grade 12 Secondary School Completion.

**KNOWLEDGE, SKILLS, AND ABILITIES**:

- Medical terminology
- Knowledge of WSIB and MVA claims (Ontario)
- Knowledge of ICBC and WSBC (British Columbia)
- English proficiency and communication
- Ability to communicate with legal counsel.
- Ability to work in a fast-paced environment under supervision as well as independently.
- Customer Service
- Effective Communicator
- Work effectively with patients from diverse cultural backgrounds
- Organization and time management skills
- Strong documentation skills

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Ontario: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 2023-05-23

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