Logistics Coordinator

2 weeks ago

Toronto, Canada Product Care Recycling Full time

**Logistics Coordinator**
Office Location: 180 Attwell Drive, Toronto, ON, M9W 6A9

**About The Position**

**Responsibilities**:
**Logistics**
- Intake service requests and calls and coordinate efficient follow up and service for clients.
- Administer and report on logistics requests and program service levels
- Monitor and maintain inventory levels of supplies, equipment, and materials required for operations.
- Coordinate and manage daily operational activities, including scheduling and task assignment.
- Develop and implement efficient operational processes and procedures to enhance productivity and quality of service to clients.
- Identify areas for improvement and propose solutions.
- Collaborate with various departments to streamline operations and improve interdepartmental communication and coordination.

**CRM Data Maintenance and Claims**
- Ensure the accuracy of all service provider information in CRM.
- Meticulously review invoices and supporting documentation submitted from Ontario service partners to ensure accuracy of data entered and support claims approvals.
- Watch for irregularities in claims/invoices and address irregularities with service partners and/or team members as appropriate.
- Administer claims approvals, rejections, and adjustments.
- Proactively communicate and coordinate with service partners, accounting and other team members to address or resolve claims matters.
- Administer reports for claims monitoring and payments.

**General**
- Provide excellent customer service to clients and service partners.
- Create weekly, monthly and quarterly reports for program reporting.
- Other tasks or duties as required.

**What You Bring**
- Post-secondary education in environmental studies, engineering, business, operations or equivalent experience.
- Minimum of 2 years’ experience in operations, logistics, material management, program administration or customer relations.
- Clear and concise English language abilities, both written and verbal.
- Must work well in a team environment.
- Understanding of waste management supply chain best practices, logistics or program administration is an added asset.
- Effective communications skills.
- Analytical thinking with very good problem solving and troubleshooting skills.
- Well-coordinated project management skills.
- Takes initiative, strong work ethic, can execute, and gets things done.
- Proficient in MS Office Suite, Power BI, working knowledge of databases.

**What We Offer**
- Product Care offers a competitive annual salary based on experience.
- Comprehensive benefits.
- RRSP matching program.
- A dynamic, team-based work environment.
- Professional Development pool of $1000 to upskill yourself each year, in accordance with company policy.
- The satisfaction of making a positive difference for the environment.
- A hybrid work model.

**To Apply**

The posting will remain open until filled.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON M9W 6A9: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have at least 2 years’ experience in operations, logistics, material management, program administration or customer relations?

Work Location: In person

Application deadline: 2024-03-25

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