Supervisor, Brampton Entrepreneur Centre and

2 weeks ago

Brampton, Canada City of Brampton Full time

**Job Description**:
**JOB TITLE**:Supervisor, Brampton Entrepreneur Centre and Co-working Space

**DEPARTMENT**:Office of the CAO

**POSTING NUMBER**:105978

**NUMBER OF POSITIONS**:1

**JOB STATUS & DURATION**:Full Time Permanent

**HOURS OF WORK**:35hour workweek

**LOCATION**:West Tower.

**SALARY GRADE**:6

**HIRING SALARY RANGE**:$97,593.00 - $109,792.00 per annum

**MAXIMUM OF SALARY RANGE**:$121,991.00 per annum

**JOB TYPE**:Management and Administration

**POSTING DATE**:March 21, 2024

**CLOSING DATE**:April 5, 2024

**AREA OF RESPONSIBILITY**:
The Supervisor for the Brampton Entrepreneur Centre’s Co-Working Space will lead the utilization of the space, to program it for the Entrepreneurship community in Brampton. An outstanding team player and collaborator who will take charge of overseeing all aspects of space operations. This high-profile and collaborative hub plays a pivotal role in offering comprehensive support to entrepreneurs at every stage. From delivering business advisory services to organizing programs and events, the Supervisor will contribute significantly to fostering the growth of early-stage and scaling businesses in Brampton.

**OPERATION SUPPORT**
- Oversee the day-to-day operations including managing spaces, membership programs, events and liaise with facility management vendors, including cleaning, catering, and security services.
- Manage membership program including member engagement, registrations and benefits, member communication, space booking, member records through dedicated space management platform, with emphasis on monitoring, following up and reporting on membership program and space activity.
- Complete rental agreement bookings with a thorough understanding of the City’s policies, procedures, and various standard operating procedures, point of sale and terms and conditions as applied to facility bookings.
- Monitor office administrative activities including distribution of incoming mail and faxes, forms maintenance, printer support, to ensure effective functioning of the office environment.
- Ensure that the customer facing areas are maintained in an organized manner.
- Follow up on delinquent rental agreement accounts, external insurance certificates, special permits, licences, and missing documentation.
- Maintain the space and develop and implement site amenity improvements such as furniture, lighting, and the overall upkeep of the space.
- Implement space standard operating procedures, which includes financial management, analyzing variances, initiating corrective actions.
- Implement and identify improvements to existing program delivery, policies, procedures, and guidelines.
- Assume the role of Manager on Duty on a daily basis.
- Provide recommendations for site and operational improvements for future initiatives.

**LEADERSHIP & STAFF DEVELOPMENT**
- Supervise the daily activities of BEC staff and providing leadership and input for improvements and efficiencies, guide staff in troubleshooting issues, and as necessary, provide training and back-up for these activities.
- Co-ordinate, schedule and assign work duties ensuring sufficient resources and adequate staffing to meet service levels and workload demands.
- Enforce and interpret collective agreements, policies and procedures, providing performance feedback and training as required.
- Foster a productive team environment by effectively solving challenges, building, and motivating staff.
- Support staff as changes related to ongoing efficiencies and technology are implemented.
- Assist the in all aspects of managing the staff and administrative processes and programs, including the development and support of technology improvements.

**STAKEHOLDER RELATIONSHIPS**
- Work with Economic Development Office staff and internal departments to foster partnerships and programming with stakeholders such as innovation district partners, post secondary institutions, community groups, entrepreneurial organizations, and mentors.
- Encourage cross departmental thinking and collaboration, interpret individual and department concerns, anticipate issues and opportunities, take ownership, use initiative and remain solution focused.
- Foster, promote, and maintain a positive, lively, and inclusive environment for stakeholders.
- Utilize superior public relations and customer service skills with all stakeholders including clients, co-workers, management, public and council on related issues.
- Work directly with the Entrepreneur Centre team to coordinate events, programming, and services to support start-up and scaling companies.
- Mediate interactions between members and visitors of the space ensuring all feel welcome, safe, and supported in the environment.
- Administer third party contracts related to the BEC event operations.
- Attract and cultivate external partnerships and sponsorship opportunities.

**CUSTOMER SERVICE**
- Provide one-on-one consultation to innovative and growing businesses.
- Provide excellent c

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