Manager, Immigration Student Advising

2 weeks ago


Toronto, Canada Toronto School of Management Full time

The Manager, Immigration Student Advising will lead a team of international student advisors, provide support in the delivery of pre-arrival and on-going initiatives for international students.

By coaching, training and closely monitoring the performance of the Team, the Manager will ensure that all KPIs are met, while maintaining a high level of employee satisfaction and low turnover rates.
- Ensure the highest level of service to all stakeholders.
- Ensure timely submission of DLI (Designated Learning Institution) report to the partners.
- Build a dedicated team of RISIA/RCIC professionals with in-depth knowledge and understanding of student visa policies and procedures.
- Build frameworks for professional development to the ISA team.

96% Accuracy rate for admissions decisions.
- Interpret and explain existing policies and ensure compliance with applicable IRCC, provincial and federal laws and regulations.
- Ensures that effective communication, inter-departmental linkages, and cooperative relationships are developed and maintained with all College support departments relating to operational activity.
- Plan webinar schedule to educate international students on immigration policies and procedures.
- Plan team’s professional development activities in line with the approved professional development framework.
- Conduct internal quality audits and present artifacts to identify gaps and take corrective actions.
- Liaise with key departments on campus to establish SOPs (Standard Operating Process) and workflow procedures to better streamline initiatives.

Update senior management team on changes in immigration policies and procedures.
- Managing the day-to-day activities of the team.
- Responsible for hiring, organizing, leading, and managing the activity of the staff to provide a high standard of customer-focused administrative support.
- Conducting constant training of team members to maximize their potential.

Conducting monthly performance reviews.
- Excellent communication and stakeholder management skills
- Excellent writing and presentation skills
- Committed to customer service orientation and demonstrated ability to work effectively with faculty and students.

Proven problem solving, judgment and decision-making skills.


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