Immigration Case Worker- Customer Service

2 weeks ago

Toronto, Canada Better Land Immigration Consulting Services Inc. Full time

we are currently seeking an Immigration Case Worker/ Customer Service with at least 2 year of experience in Canadian immigration law and experience managing clients.

you would be responsible for the following:

- Understand Canadian immigration categories and requirements for each category;
- Collect information and documentation from the applicant or client, and ensure that communications are responded to within 24-48 business hours;
- doing the prescreening of the potential clients against the eligibility criteria for each category and based on the services we offer
- Make the appropriate revisions to drafts as instructed and obtaining approval from the applicant or client upon finalization;
- Facilitate phone or in-person preparatory or “mock” interviews with the applicant in order to prepare them for immigration interviews;
- Update and maintaining internal Client Management Software systems and databases on a daily bases to ensure that all communication records are available and organized; and
- Schedule meetings, appointments
- Manage calendar
- Coordinate requests for documents from clients and client stakeholders and communicating with clients from the start to finish of all immigration and real estate processes
- Prioritize workload and complete tasks under time constraints
- Conducting research when necessary and ensuring forms and other documents needed for submissions are current
- Set up and maintain computerized information filing systems
- Any other duty assigned by the management

**Qualifications**:

- Minimum 2 year of legal administrative experience in an immigration firm
- Superior communication skills, both verbal and written
- Strong attention to detail, multi-tasking skills, and organizational skills
- Knowledge of government portals and online submissions
- Ability to work on cases independently or with limited supervision;
- Strong interpersonal skills, with the ability to build and maintain healthy client relations as well as employee relations;
- Demonstrated expertise and efficiency with time management, multi-tasking and problem-solving abilities.

**Why Work For Us?**
- Employee Referral Program;
- Having the opportunity to do meaningful work while learning from very well-respected immigration professionals in the industry
- Being part of a growing team that changes the lives of individuals and families
- Potential to become a permanent, full-time employee (upon further agreement)
- Exposure to a growing immigration company.
- Ability to interact with the clients from different geographic locations and ethnic groups
- Opportunity to learn.
- **Computer Applications**
- MS Word
- MS Powerpoint
- MS EXCEL
- **Work Conditions and Physical Capabilities**
- Repetitive tasks
- Attention to detail
- Flexibility
- Team player
- Client focus
- Organized

**Organization Structure** Reports to the Manager

**Competencies**:
**Adaptability**
- Approaches problems with an open mind and is willing to change behavior styles and methods of approach if necessary to achieve goals and is willing to learn._
- No Phone calls, please_

**Benefits**:

- Flexible working hours
- Work from home opportunities
- Company events & social hours

**Job Type**: Part-time
Part-time hours: 20 per week

**Benefits**:

- Company events
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Immigration Case Work: 2 years (required)

**Language**:

- persian (preferred)

Licence/Certification:

- CICC Certification (preferred)

Work Location: Hybrid remote in Toronto, ON

Application deadline: 2023-04-08

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