Bilingual Customer Service Representative
3 days ago
At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join Equitable Life today.
**Job Status**: Permanent, Full-Time
**Hours of Work**: 8 hour shift between the hours of 8:30 am to 7:30 pm
**Reports To**: Supervisor, Individual Contact Center
This is NOT your typical call centre role in a massive team like so many other call centres out there. You will work on a smaller team in a less rigid environment where people are valued and where putting the customer first is the only way we do business. Join a recognized service leader in the insurance industry today and one of Waterloo Area’s Top Employers for 15 consecutive years
Here at Equitable Life, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization.
**What’s in it for you**:
- We supply the equipment needed
- Paid vacation, training & career progression
- A matched pension, because it’s never too early to start thinking about retirement
- Monday to Friday - no weekends or holidays
- Excellent work/life balance
- A performance-based bonus and much more
**What you’ll do**:
You will also have the opportunity to work closely with other departments and learn about what they do as you work with them to resolve inquiries.
**What you’ll need**:
- Bilingual proficiency in spoken and written French/English is required
- Previous experience in a phone-based customer service role is required
- Previous experience in an insurance company, or a related medical field is an asset
- Superior interpersonal skills to manage relationships with internal and external clients
- Excellent listening skills to facilitate positive outcomes with inquiries and irate callers
- Ability to handle high stress levels in a fast-paced production environment
- Excellent verbal and written communication skills
To learn more about Equitable Life, we encourage you to explore our organization.
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