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Bilingual Insurance Advisor, Home and Auto

3 months ago

Ottawa, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Bilingual Insurance Advisor, Home and Auto (training included to get the license) | Conseiller bilingue en assurance, auto et habitation (formation incluse pour obtenir le permis)

**What is the opportunity?**
- Positions offered everywhere in Quebec
- Several options are available: Remote or Hybrid or Office work
- Work schedule: Monday to Friday
- Fluency required in French and English

Our Advice Centre proudly promotes a culture where great people and ideas are rewarded and teamwork is encouraged. We offer a Monday to Friday work schedule, and a comprehensive Total Rewards Program including bonuses, flexible benefits and a competitive compensation.

RBC Insurance is offering a Sponsorship program for someone interested in pursuing a career in the Insurance industry. We will provide you with the tools, training and support you need, including assistance in successfully completing the Damage Insurance Certificate delivered by l’Autorité des marches financiers (AMF) and the OTL Other than Life Ontario license and other provinces. At RBC Insurance you will have access to ongoing coaching in an environment that recognizes talent and rewards genuine ambition. If you have the drive, we have the resources to help you learn, grow, and succeed.

We are looking for dynamic individuals with a passion for helping people to join our fast-paced Home and Auto team at the RBC Insurance Advice Centre. As our bilingual Licensed Insurance Advisor, you will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs. Your ability to provide superior customer service, build rapport and gain the clients’ confidence will be critical to your success. With the ultimate goal of strengthening client relationships, you will contribute to an individual and team sales plan, successfully achieved through spotting opportunities, selling solutions and referring to partners.

**What will you do?**
- Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
- Provide insurance advice and solutions to clients based on their needs and ensure clients are charged premiums that correspond with risks
- Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the point of first-call, demonstrating the ability to connect through discussion and escalate as necessary
- Demonstrate a solid understanding of regulatory risk when writing and updating new business policies
- Perform front-line underwriting of Home and Auto policies
- Use procedures effectively and seamlessly during calls

**What do you need to succeed?**

**Must-have**
- Excellent communication skills in French and English
- Willingness to complete the Quebec Damage Insurance Certificate delivered by l’Autorité des marches financiers and OTL Other than Life Ontario license and other provinces (full training program offered by RBC including the AMF, Ontario other provinces certifications)
- Professional customer service skills and a talent for listening, establishing rapport and finding the right solution for clients
- Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8:00am to 8:30 pm in order to better help our clients
- Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.) with above average keyboarding skills, internet and computer navigation.

**Nice-to-have**
- Knowledge or experience of the Insurance industry, not mandatory

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options
- Work in a dynamic, collaborative, progressive, and high-performing team. By joining RBC Insurance, you also become part of a supportive, inclusive team that shares common values - including a fundamental respect for each other
- Leaders who support your development through coaching and managing opportunities
- Flexible work/life balance options - Virtual training and remote work available
- Ability to make a difference and lasting impact

**Job Summary**