Passenger Movement Manager
2 weeks ago
**Description**
**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**
The Passenger Movement Manager is an advocate for Air Canada's customers in the decision making process during day of Operations. They are responsible for a consistent Air Canada brand travel experience and brand consistency in the delivery of the Air Canada schedule. They are accountable for proactively identifying customer impacts in the Air Canada schedule and bringing proactive measures to minimize the impact of the disruption to our customers. They provide planning assistance, support and direction to minimize customer disruptions in the deployment of operational recovery initiatives.
**Key Functions & Accountabilities**:
- Serve as the primary gateway into SOC on matters of customer service and passenger movement. Screen requests and set priorities for action by the Operations Manager (OCM) and team.
- Coordinate within the Planning Unit additional flying, diversions and other special operations to protect and enhance the customer experience.
- Identify and protect mission critical flying. (On Time Performance objectives, Crew duty day etc.)
- Provide flight specific customer analysis (groups, priority passengers, etc.) in support of day of flight aircraft plans and assignments.
- Coordinate with operational stakeholders on the passenger re-accommodation process by identifying affected flights, protection opportunities and assigning action as required.
- Ensure irregular operations and customer information is communicated to key operational stakeholders (airports and call centres.). Complete all flight forecasting activities and ensure that are both accurate and timely.
- Track and log data relevant to effective customer service management as defined by the Manager Passenger Movement.
- Provide continuous feedback to the Manager Passenger Movement to improve the effectiveness of the passenger movement function.
- Accountable for initiation and oversight of the Emergency Response lock-out process.
- Monitor valid day-of-flight opportunities, constraints and recovery options from the Operating Branches to ensure that Customer impact and down line implications are considered in the decision making process.
- Provide shift coverage as required for the Manager, Passenger Movement, to ensure the function is staffed.
**Qualifications**
- Post-Secondary Education in a related field an asset.
- Ability to work different shift patterns, including weekends, and holidays.
- Minimum two years Customer Service experience preferably with an airline.
Excellent verbal and written skills.
- Fundamental understanding of Airline operations, within a network carrier an asset.
- Sound understanding of passenger accommodation, and protection.
**Conditions of Employment**:
**Linguistic Requirements**
**Diversity and Inclusion**
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.
-
Passenger Movement Manager
4 weeks ago
Toronto, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Passenger Movement Manager is an advocate for Air Canada's customers in the decision making process...
-
Passenger Movement Manager
4 weeks ago
Toronto, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Passenger Movement Manager is an advocate for Air Canada's customers in the decision-making process...
-
Passenger Movement Manager
4 weeks ago
Toronto, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Passenger Movement Manager is an advocate for Air Canada's customers in the decision making process...
-
Passenger Movement Manager
4 weeks ago
Toronto, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Responsible for supporting Air Canada Express to ensure a consistent Air Canada brand travel experience...
-
Movement Manager(Airline)
4 weeks ago
Toronto, Canada Q1 Technologies Full time**Job Requirements - Technical** Preferred Experience / Skills: **- 5+ years experience working in Airline Operations Management or similar experience (preferred)** - Master’s degree or equivalent technical experience strongly desired. - Proven Analytical skills. **- Advanced understanding of database concepts and working knowledge of Oracle, SQL &...
-
Program Facilitator
4 weeks ago
Toronto, Canada Harmony Movement Full timeThe successful applicant will work closely with the Harmony Movement team to develop and deliver programs and workshops that address fundamental equity and diversity issues. Our programs explore personal and group identities, stereotypes, prejudice, discrimination, media literacy, historic inequity in Canada, and personal empowerment, as well as taking...
-
Passenger Service Representative
3 days ago
Toronto, Canada Greater Toronto Airports Authority Full timeThe Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,800 GTAA employees work non-stop with our partners and agencies to deliver a safe and welcoming airport experience at Canada’s leading global hub airport, Toronto Pearson. The impacts of the pandemic have been significant to our industry, yet we remain...
-
Passenger Service Representative
4 days ago
Toronto, Canada Greater Toronto Airports Authority Full timeThe Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,400 GTAA employees work non-stop with our partners and agencies to deliver a safe and welcoming airport experience at Canada’s leading global hub airport, Toronto Pearson. The impacts of the pandemic have been significant to our industry, yet we remain...
-
Toronto, Canada Stripe Full timeWho we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a...
-
Passenger Service Representative
3 days ago
Toronto, Canada Greater Toronto Airports Authority Full timeThe Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,800 GTAA employees work non-stop with our partners and agencies to deliver a safe and welcoming airport experience at Canada’s leading global hub airport, Toronto Pearson. The impacts of the pandemic have been significant to our industry, yet we remain...
-
Product Manager, Money Movement
3 weeks ago
Toronto, Canada President's Choice Financial Full timeReferred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw Colleague. Location: 500 Lakeshore Blvd. West, Toronto, Ontario, M5V 2V9 When you hire great people, great things can happen. PC Financial offers unprecedented value to Canadians through payment...
-
Body Movement and Life Coach Assistant
4 days ago
Toronto, Canada Make Care Health Naturopathic Clinic Full timePlease include a CV and your answers in a cover letter to the following questions: 1. Why do you think movement and buliding muscle, is essential for a good quality life? 2. Provide an example of a time you took initative to meet someone's need before they asked for help, in regards to their personal development. Join our mission in helping people have a...
-
Movement Manager
4 days ago
Toronto, Canada sevenhillsgrouptech.com Full time**Job Requirements** Preferred Experience / Skills: - 5+ years experience working in Airline Operations Management or similar experience (preferred) - Master’s degree or equivalent technical experience strongly desired. - Proven Analytical skills. - Advanced understanding of database concepts and working knowledge of Oracle, SQL & advanced understanding...
-
Product Manager, Money Movement
4 weeks ago
Toronto, Canada President's Choice Financial Full timeLes candidatsréférésne doivent pas postuler directement pour ce poste. Toutes lesréférencesde candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel. Emplacement: 500 Lakeshore Blvd. West, Toronto, Ontario, M5V 2V9 Lorsque vous embauchez des gens formidables, de grandes choses peuvent arriver. PC...
-
Officer, Apron Operations
7 days ago
Toronto, Canada Greater Toronto Airports Authority Full timeThe Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,400 GTAA employees work non-stop with our partners and agencies to deliver a safe and welcoming airport experience at Canada’s leading global hub airport, Toronto Pearson. The impacts of the pandemic have been significant to our industry, yet we remain...
-
Passenger Sales Representative
3 days ago
Toronto, Canada Korean Air Full timeKorean Air, with a fleet of 167 aircraft, is one of the world’s top 20 airlines. The airline flies daily to 124 cities in 44 countries on six continents. It is a founder of SkyTeam, the 19-member airline alliance with 630 + million customers and seamless travel opportunities across a network of 1,150 destinations. Korean Air is currently seeking a...
-
Content Programming Manager
3 weeks ago
Toronto, Canada Global Eagle Full timeAbout Anuvu For over a decade, our clients in aviation and maritime have used our technology-driven products and services to keep their passengers entertained and connected to the things they love, from anywhere in the world. Brands such as Southwest Airlines, Norwegian Cruise Lines, Emirates and Celebrity Cruises have trusted us to provide solutions...
-
Operations Communication Specialist
7 days ago
Toronto, Canada Porter Airlines Inc. Full timeJob Summary: The fixed-term Operations Communications Specialist, reporting to the Manager, Systems Operations Control, is the communications focal point in the System Operations Control Centre (SOCC). Under the Supervision of the Duty Officer, they are responsible for the timely dissemination of clear and concise operational information across both the...
-
Operations Communication Specialist
3 weeks ago
Toronto, Canada Porter Airlines Full timeJob Summary The fixed-term Operations Communications Specialist, reporting to the Manager, Systems Operations Control, is the communications focal point in the System Operations Control Centre (SOCC). Under the Supervision of the Duty Officer, they are responsible for the timely dissemination of clear and concise operational information across both the...
-
Content Programming Manager Anuvu
3 weeks ago
Toronto, ON, Canada Entertainment Services Alliance, Inc. Full timeAbout Anuvu For over a decade, our clients in aviation and maritime have used our technology-driven products and services to keep their passengers entertained and connected to the things they love, from anywhere in the world. Brands such as Southwest Airlines, Norwegian Cruise Lines, Emirates and Celebrity Cruises have trusted us to provide solutions from...