Executive Housekeeper, Banff

6 months ago

Banff, Canada Pursuit Collection Full time

What will be your daily pursuit?:
**Executive Housekeeper**: Lead the day-to-day operations of the housekeeping departments at the Elk + Avenue Hotel & Mount Royal Hotel in Banff, Alberta.

Overview:

- Work in a dynamic, culturally diverse team from around the globe
- Work experience in an iconic, unforgettable, and inspiring location
- Free access to Pursuit attractions for staff and family, send a friend at half the price
- Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
- The chance to work in an inclusive culture and make life-long friends
- Access to subsidized mental health and wellness resources
- Opportunities for career growth or future work at other Pursuit locations
- Access to one of the world’s most beautiful and iconic National Parks

**Responsibilities**:

- Lead the day-to-day operations of the housekeeping departments at our Mount Royal & Elk + Avenue Hotels
- Collaborate with Hotel Managers and the Director of Facilities to improve the cleanliness and maintenance
- Centrally manage daily housekeeping services for scheduled rooms, including laundry
- Creates and manages department budgets in collaboration with Finance and Director of Lodging
- Manage performance reviews, scheduling, payroll, forecasting and inventory
- Maintain all guest rooms and public areas to guarantee that the highest standard of cleanliness
- Ensure productivity goals are met and continuously seek greater cost and labor efficiency
- Ensure quality staff are hired (significant focus during seasonal ramp-up) and trained to meet company standards of quality, service & productivity
- Create and maintain a positive, team-oriented working environment that focuses on motivation, open communication, and continuous improvement
- Provide leadership, guidance and coaching to direct reports to advance outcomes
- Participate/report on progress in departmental meetings which includes a weekly one/one meetings with Director of Lodging
- Proactively monitor forecasted occupancies six months in advance, create staffing plans and communicate/collaborate to achieve objectives
- Communicate clear and consistent information regarding the departmental goals to produce desired results
- Provide superior customer service to guests by responding to their requests promptly and professionally and continuing to seek improvements in the quality of guest amenities and supplies
- Establish clear performance standards and expectations
- Ensuring compliance with licensing laws, health and safety and other regulations
- Collaborate with the Hotel Managers and Health & Safety Manager to improve practices
- Collaborate and lead BJC working groups to refine and advance lodging standards
- Maintain up to date knowledge of new cleaning machinery, chemicals and procedures
- Conducts regular guest room and public space inspections
- Maintains records of room condition and equipment and coordinate with maintenance and hotel operations to complete repairs
- Ensures all housekeeping staff is thoroughly familiar with the Hotel’s emergency procedures, and is in a state of preparedness for any emergency which may occur
- Other duties as assigned

Qualifications:

- Strong communicator (verbal and written): centralized leadership across seven different hotel operations taxes communication and necessitates ability lead both on the ground and virtually
- Position expert: past success as an Executive Housekeeper (having managed at least one large hotel: 450 rooms plus) with a strong knowledge of industry best practices
- Motivational leader: demonstrated ability to advance/create best in class culture and operational outcomes
- Experienced trainer: this role must lead the development, oversight and implementation of best in class training focused on efficiency, cleanliness, health, safety and employee engagement
- Collaborator: work closely with the Director of Rooms, Hotel Managers, Senior P&C Manager, H&S Manager and Chief Engineer to improve outcomes across all KPI’s
- Strong financial acumen and business thinker: ability to manage, report and forecast expenses and labor across multiple locations while continuously seeking efficiencies and proactively implementing improvements
- Lifelong learner: as a team, we continuously seek improvement in our operations both for our guests and staff. In so doing, we welcome feedback as a gift and work across teams to learn and grow
- Motivated: driven to create unforgettable and inspiring hospitality experiences
- Grounded team player: we win as a lodging team. When teams are in need, or operations are at peak, we love to clean rooms, scrub dishes and welcome guests The remainder of the time, we remain laser focused on creating/implementing plans and monitoring outcomes to achieve our vision of creating world class hotel offerings that are unforgettable and inspiring
- Proactive, decisive and committed: confirm staffing plans six months in advance and w

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