E-commerce Associate

2 months ago

North York, Canada FurnitureMattressDirect Full time

Furniture Mattress Direct is a leading provider of high-quality mattresses and furniture in Canada. Our mission is to offer the best value to our customers by providing top-notch products at affordable prices. We take pride in our commitment to customer satisfaction and have earned a reputation for excellence in the industry.

**Job Description**:
Are you a versatile individual with a passion for e-commerce and warehouse management? We are seeking a skilled and motivated Associate to join our team. In this dynamic role, you will be responsible for handling various aspects of e-commerce operations, ensuring seamless order processing, and efficiently managing day-to-day warehouse activities.

**Responsibilities**:
E-commerce Operations:

- Manage and maintain our various e-commerce platforms to drive online sales.
- Upload, update, and optimize product listings with meticulous attention to detail and accuracy.
- Monitor customer inquiries and provide exceptional care and support to ensure a positive shopping experience.
- Track shipments and proactively communicate with customers to ensure timely and hassle-free deliveries.
- Collaborate with cross-functional teams, such as marketing and inventory, to streamline order handling and fulfillment processes.

Warehouse Management:

- Play an integral role in warehouse duties, including packaging, shipping, and fulfillment of orders.
- Safely handle heavy lifting and organize inventory efficiently to maintain a well-structured warehouse.
- Uphold cleanliness and safety standards to create a secure and pleasant working environment.
- Prepare products for shipping, ensuring accurate labeling and proper documentation for smooth logistics.

Qualifications:

- Proficiency in computer skills, particularly with Excel and e-commerce platforms, and social media to efficiently manage online listings and sales.
- Proficiency in image editing, and content creation using Canva, Photoshop, etc.
- Demonstrated experience in e-commerce operations and marketplaces, order processing, and delivering exceptional customer service.
- Excellent communication skills in English, both verbal and written
- Ability to multitask, prioritize, and work efficiently in a fast-paced, deadline-driven environment.
- Problem-solving mindset and adaptability to navigate changes in the e-commerce landscape.
- Previous experience in warehouse management or fulfillment is highly desirable.

**Benefits**:

- Competitive salary and opportunities for professional growth within the company.
- Enjoy a collaborative and supportive work environment with a strong emphasis on teamwork.
- Become part of a reputable company known for its high-quality products and dedication to customer satisfaction.

Join our team at Furniture Mattress Direct and embark on a rewarding journey in the world of e-commerce and warehouse operations. If you have a keen eye for detail, a passion for delivering outstanding customer experiences, and a drive to excel in your career, we encourage you to apply

Furniture Mattress Direct is an equal opportunity employer and values diversity in our workforce. We are committed to creating an inclusive and respectful work environment for all employees.

Expected hours: 40 - 45 per week

**Benefits**:

- Casual dress
- On-site parking
- Paid time off
- Store discount

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- Do you have any experience with Online marketplaces?

**Experience**:

- E-commerce: 1 year (required)
- Microsoft Excel: 2 years (required)
- Content creation: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: In person

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