Appointment Booking Coordinator
2 weeks ago
**Company Summary**
Pantos Logistics Canada Inc. provides top global logistics solutions to over 1,000 clients in services including Ocean, Air, E-Commerce, Trucking, Customs Brokerage, Warehousing, and Cargo Projects.
**Job Duties**
- Answer calls and any questions customers might have in setting up appointments
- Re-schedule or cancel appointments as per direction provided
- Update LGE TMS with accurate appointment information to provide visibility to all the teams
- Execute and distribute reports.
- Follow up with carriers, for missed appointments or appointment changes
- Escalate any appointments unable to be booked to Order Fulfillment team
- Provide administrative support in completing all tasks assigned in a timely manner
- Working Hours: 9:30 AM - 5:30 PM
**Requirements**:
- 1-3 years’ experience in a customer service environment
- Strong computer skills, specifically Microsoft Excel
- Experience in a 3rd party logistics environment preferred
- Excellent interpersonal skills.
- Must be a resourceful self-starter.
- Team player skills with demonstrated abilities to interact well with all levels of associates.
- Strong written and verbal communication skills.
- Strong organizational skills.
- Works well under pressure.
**Reporting to**
- The Facility’s General Manager
**Job Types**: Full-time, Permanent
Pay: $23.00 per hour
Additional pay:
- Bonus pay
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Schedule:
- Monday to Friday
Work Location: In person
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