Credit and Collection Specialist
2 months ago
**About Us**
**Weston Wood Solutions (the “Company”)** is a global distributor and manufacturer of millwork products. We deliver superb value by getting our customers the best products with excellent supply chain fulfilment. Our deep industry expertise and exceptional customer service is what sets us apart, and is the key to our success. We are recognized repeatedly as one of Canada’s fast-growing and 50 Best Managed companies, and it is part of our DNA to always discover new ideas and ways to improve.
We are one team - we pride ourselves on our exceptional work ethic, can-do attitude and innate desire to learn. If this sounds like you, then Weston Wood Solutions offers an environment for you to shine and grow your career.
**Credit and Collection Specialist**
The primary objective of the Credit and Collection Specialist role is to provide professional, commercial risk management services to Weston. In this role, you will be required to review and analyze commercial credit information from various third-party commercial credit reporting agencies, then make a risk decision that maximizes sales while minimizing bad debt in an efficient and consistent manner.
You are flexible and adaptable and thrive in a fast-paced environment. Success in this role will require very strong attention to detail, excellent problem-solving skills, strong financial and business acumen and the capability to multi-task while meeting tight deadlines. You possess a great team spirit through effective collaboration and are adept in handling a large volume of work effectively. Your diligence, commitment, optimism and persistence gets the job done.
**Your Day-to-Day**:
**Main Responsibilities**
- Collect on outstanding receivables for select customer accounts
- Document communication with customers in our collection management system
- Set up new accounts and annual credit reviews for existing active accounts as per policy
- Manage customer credit files and customer system files
- Make recommendations on high-risk accounts by providing options (securities, payment methods & follow-up).
- Conduct regularly scheduled and periodic portfolio risk, receivables efficiency, and receivables delinquency analysis.
- Coordinate disputed issues between customer and Sales to bring resolution in a timely manner.
- Ensure that trade supplier relationships are maintained to ensure that the WWS can obtain supplier trade information when required.
- Release orders daily based on credit status of customer accounts
- Conduct regularly scheduled and periodic aging analysis on salesmen customer accounts.
- Maintain and enhance the positive impression of the Credit & Collection Department in the eyes of all Company associates.
- Resolve moderately complex credit problems while escalating issues on highly sensitive accounts
- Maintain customer sales tax exemption forms and others as required
- Participate in other finance related activities or ad hoc projects as assigned
**Documentation, Reporting, Projects and Administration**
- Create or optimize processes to ensure overall work efficiencies
- Assist in the development of credit policies and procedures required to ensure maximum efficiencies
- Maintain positive interactions to ensure customer satisfaction (both internally and externally) through regular follow-up, effective responses to requests/ inquiries/ concerns, and proactive measures for executing on processes
- Effectively organize, plan and prioritize work to complete responsibilities and meet required deadlines
- Provide ad hoc reports on demand with a high degree of accuracy and efficiency
- Exercise flexibility with respect to duties assigned and when communicating with and/or supporting colleagues and customers in different time zones as applicable
- Support the business through participation and/or identifying and leading process and workflow improvement initiatives and special projects that may arise from time to time
- Fulfill general administrative duties as required for the role
**Other**
- Participate in all Company and team meetings
- Always represent the Company in a professional manner, embracing our CORE values
**What do you need to succeed?**
**Must-Have**
- Bachelor’s Degree in a relevant discipline coupled with a Certified Credit Professional (CCP) designation and/or working towards a CCP designation would be an asset
- Fluency in English, with highly effective communication skills in general (oral and business writing)
- Ideally between 2-5 years of relevant experience in a progressive credit analyst / specialist role
- Solid understanding of credit fundamentals, including third party credit services and financial statement analysis
- High attention to detail and accuracy, with proven ability to prioritize tasks and meet deadlines in an environment of shifting priorities
- Highest standards of integrity, accuracy and time management
- Excellent interpersonal skills and ability to establish rapport with customers and
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