Labourer 2 - Regular Full-time

1 week ago


Squamish, Canada District of Squamish Full time

**_Front Counter Clerk _**
**_Regular Full-Time
- **

The District of Squamish is seeking a Regular Full-Time Front Counter Clerk to join our growing Police Services

team. In this role, you will be responsible for providing a variety of administrative and clerical services to the

general public and RCMP members at the Sea to Sky detachment.

In this role you will bring your natural customer services skills and eagle eye for detail to support a variety of
activities including:

- Responds to internal and external inquiries over the phone, at the front counter, and in the office.
- Processes complaints from general public, determines the urgency and nature of the complaint; creates

RCMP file if required; routes information to appropriate emergency department or individual for action.
- Provides administrative support to the employee transfer process
- Transcribes statements for police files
- Checks and processes requests for motor vehicle accident reports for ICBC.
- And much more

**_Who you are:_** You are highly organized and enjoy multi-tasking. You thrive in a team environment and are
passionate about the work you do and supporting the RCMP members. You will be required to obtain and
maintain an RCMP RRS Security Clearance and ideally you have 2 years’ experience in a similar role.

**_Who we are:_** The District of Squamish is a progressive and growing community. Our friendly, small-town
setting, spectacular natural environment, thriving arts, culture and heritage scene and world-class recreational
opportunities offer an incredible live-work-play lifestyle that few places can beat.

We are a team of fun-loving yet highly dedicated and hardworking professionals who are committed to

**_Think you would be the perfect fit?_** Then come and Deliver Outstanding Service at the District of Squamish
On top of our hourly rate - $31.41, this position also offers a comprehensive benefits package and municipal
pension plan after 455 hours worked.
- This is a Union position within the Collective Agreement of CUPE Local 2269 and the District of Squamish. _

**_We can’t wait to hear from you_** Scroll down to view the complete job advertisement

If you have questions that aren’t answered there, please reach out to our friendly HR team at the contact

Please submit your cover letter and resume quoting competition **#23-25** to:
Human Resources

District of Squamish

37955 Second Avenue, P.O. Box 310, Squamish, BC V8B 0A3

Application deadline: Open until filled.
- The District of Squamish is an equal opportunity employer, committed to recruiting an inclusive workforce that _
- reflects the community we serve. We encourage applicants from diverse backgrounds, including Indigenous _
- applicants, all genders, nationalities and persons with disabilities._

**External Job Posting**

**Position**:Front Counter Clerk**

**Status**: Regular Full-Time

**Work Area**: RCMP

**Posting Date**: March 1, 2023

**Closing Date**: Open until filled

**GENERAL SUMMARY**

Under the general supervision of the Administrative Supervisor, the Front Counter Clerk is responsible for providing a

variety of administrative and clerical services to the general public and RCMP members at the Sea to Sky detachment.

**Customer Service**
- Contributes to the success of our team, creation of our community, and delivering outstanding customer service

internally and externally by fostering the District of Squamish corporate values and the RCMP values in their work in
their work: thinking beyond today, working together, acting with courage and enthusiasm, doing the right thing, and
striving to do better every day.
- Follows the District of Squamish’s Customer Service Guidelines to ensure the Delivery of Outstanding Service.

**Main Duties and Responsibilities**
- Responds to internal and external inquiries over the phone, at the front counter, and in the office.
- Processes complaints from general public, determines the urgency and nature of the complaint; creates RCMP file if

required; routes information to appropriate emergency department or individual for action.
- Checks and processes requests for motor vehicle accident reports for ICBC.
- Creates and reviews correspondence, spreadsheets and data tables
- Provides administrative support to the employee transfer process
- Transcribes statements for police files
- Assists external contractors and RCMP volunteers with FA2 clearance process and maintains tracking system
- Performs and processes civilian fingerprints
- Receives payment for services provided at the detachment and coordinates cash deposits to the District of Squamish.
- Books multi-purpose rooms.
- Maintains office inventory and coordinates the detachment supply of orders
- Processes detachment mail and courier.
- Coordinates and provides escorting to outside contractors for the maintenance and repair of the detachment.
- Other duties as required

**REQUIRED KNOWLEDGE, SKILLS & ABILITIES**
- Excellent interpersonal and c



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