Tech Support

4 months ago


Burlington, Canada Acorn Stairlifts Canada Inc. Full time

**Description**:
This position is an integral part of the Customer Care Team and is responsible for providing technical and product knowledge to the in-house Customer Care Team, Dealers, Installers and end user clients.

**Essential Duties and Responsibilities**:

- Handles general customer service calls and inquiries from end users, dealers and internal staff
- Provides technical support/advice and mentoring
- Maintains the in-house CRM regarding any Customer Care issues
- Oversees the company’s RMA (Returned Materials Authorization) process from the approval stage to the returned product
- Assists the installation and service groups regarding with service related issues
- Performs customer visits as required within Canada
- Conducts training of all stairlift products as required

**Key Performance Indicators**:

- Maintains and fosters relationships with Installers, Service Technicians, and members of customer care team
- Identifies and documents product performance (positive and negative)
- Ability to interact effectively with all employees within the organization
- Comfortable in a time-sensitive, project driven, team based environment
- Ability to handle multiple projects and priorities with a high attention to detail

**Competency (Skills and Abilities)**:
To perform the job successfully, an individual should demonstrate the following competencies:

- Strong interpersonal skills
- Excellent communication skills with a customer service orientation and an ability to work well with all levels in the organization
- Strong mechanical and product knowledge
- Bilingual (French and English) an asset

**Qualifications**:
The incumbent will possess or demonstrate an ability to acquire the following
- Secondary school diploma
- Knowledge of stairlift/lift technology an asset
- Proficiency in Microsoft Office
- **2 **years related experience in a fast paced environment
- Great attitude, work ethic, and communication skills
- Excellent written and oral communication skills and proven reading comprehension skills
- Demonstrated organizational and time management skills

*

NOTE: This job description is not intended to be all-inclusive. Employees may perform duties as negotiated to meet the ongoing needs of the organization.

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: In person


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