Bilingual E-commerce Manager

5 months ago

Montréal, Canada Nestle Operational Services Worldwide SA Full time

**Position Snapshot**
**Business area**:Nespresso
**Location**:Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3;
**Hybrid Position**

**A little bit about us**
Our story began 30 years ago with a simple but revolutionary idea: to create the perfect cup of coffee. Nestlé Nespresso has become an international benchmark for the highest quality coffee and an iconic symbol of refined elegance.

We are now present in over 60 countries and our team has grown to well over 10500 employees. Nespresso Canada continues to drive momentum and innovation in its market segment, and in North America, we're just getting started.

**What to Expect**:
While managing a team, you will be responsible for the key growth accelerator channel driving the targeted business results and customer experience by implementing omni and channel specific activation plans, campaigns and new global features and services, enable a step-change in end-to-end customer personalization, and grow overall digital capability in the and B2C market.

**A day in the life**:
**Define the e-commerce market strategy and drive business and customer experience targets**:

- Accelerate on-line acquisition of B2C customers, and consumption of club members with omni and or channel specific strategies
- Implement and automatize dashboards to have thorough and regular insights on the website performance and the online campaigns
- Leverage internal and external data, insights and recommendations provided by the CRM Data & Insights and the e-commerce Analytics team to continuously improve strategies and activities

**Elevate the Nespresso digital experience and build personalized, scalable on-line customer journeys operations**:

- Ensure platforms are compliant with cross-functional requirements
- Optimize back-end performance of digital channels by collaborating with IT, CRC, Marketing and Supply Chain stakeholders

**User Experience**:

- Drive and continuously improve the digital path to purchase and ensure a best-in-class digital consumer experience through optimized purchasing paths from call-to-actions to landing pages and leading test & learn activities
- Design and execute the personalization roadmap for the market, based on data from the e-commerce analytics, CRM and Marketing team.
- Work hand in hand with CRM to leverage upcoming Martech platform (tools and technologies to automate, personalize, and A/B test)

**Role Requirements**
- Bachelor’s degree or College Diploma in Business Administration, Marketing, Digital Marketing, Communications, Ecommerce or equivalent
- Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market and or worldwide.
- 8+ years of experience in a corporate environment with a digital marketing and sales background or similar position.
- 2+ years of people management experience leading and managing cross functional teams
- Experience with managing E-Commerce Operations, Digital Marketing, and Web Analytics in B2C market

**Preferred Skills**
- Ability to build relationships with colleagues internally and externally
- Capable of managing complexity, manage multiple initiatives and meet deadlines
- Thrives in ambiguous and fast-paced environments

**Benefits**
- Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
- Company matched pension plan
- Four weeks of Vacation and Six personal days (Personal Paid Holidays)
- Flexible and hybrid work arrangements
- Excellent training and development programs as well as opportunities to grow within the company
- Access to Educational Assistance & Tuition Reimbursement
- Bonus eligibility
- Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
- Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
- Adoption benefits to remove some of the financial barriers associated with adoption
- Free Nespresso Coffee Machines and $100 monthly coffee credit
- Up to 50% off - Nespresso Coffee Machine, Capsules and accessories
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)

**What you need to know**

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with

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