Manager, Laboratory Services

6 months ago

Toronto, Canada MEDCAN Full time

About Us:
Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.

Over 80 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 700+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.

The Role:
The Manager of Laboratory Services holds a key position within our organization, tailored for a leader distinguished by exceptional people management abilities, operational finesse, and clinical expertise. This role involves dynamic engagement in strategic collaboration with cross-functional teams to champion initiatives aimed at elevating the client experience and optimizing service delivery. Additionally, it plays a pivotal role in advancing our on-site lab's testing capabilities and expanding lab services across multiple sites.

The Accountabilities:

- Oversee the provision of effective, efficient, and high-quality lab services, meticulously managing staff, equipment, supplies, and space.
- Lead recruitment, selection, training, and performance management of lab team members (lab technologists, technicians/assistants, and phlebotomists).
- Support procurement and management of laboratory supplies and equipment.
- Supervise quality control testing, maintenance, and calibration of all lab equipment.
- Develop, update, implement, and monitor compliance with lab policies and standard operating procedures.
- Manage lab-related adverse events and client escalations; identify root causes and implement actions to minimize reoccurrence or eliminate future risk.
- Analyze lab operational performance against KPIs and establish action plans for continuous improvement of lab service delivery and cost-effectiveness.
- Communicate and escalate lab-related issues, ideas, and recommendations to cross-functional teams and upper management as required.
- Foster strong relationships with external lab partners and internal stakeholders.
- Cultivate a positive, respectful, engaged team environment rooted in Medcan values.
- Provide direct clinical support in the lab to ensure optimal lab operations when required.

Skills Profile:

- Strong leadership, critical thinking, problem-solving, and negotiation skills.
- Proficient in analytical and process improvement methodologies.
- Excellent interpersonal and communication skills, both verbal and written.
- Exceptional customer service and conflict management abilities.
- Strong organizational and time management skills.
- Demonstrated coaching, mentoring, and people management expertise.
- Proficient in Microsoft Word, Excel, and PowerPoint.

The Requirements:

- Registered membership in good standing with the College of Medical Laboratory Technologists of Ontario (CMLTO) and the Canadian Society for Medical Laboratory Science (CSMLS).
- A Baccalaureate Degree in a health-related discipline.
- A minimum of 3 years of management/leadership experience involving multidisciplinary teams.
- 5 years of Core Lab experience and evidence of a strong technical/clinical background in Laboratory Services.

This is a permanent Full-Time position scheduled for 8.5 hour shifts primarily between Monday to Friday within the hours of 6am and 7:30pm. This position maybe be required to work weekends on a scheduled basis.

Our Benefits:
Medcan’s philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.

This position comes with an attractive total compensation package including a competitive base salary, a comprehensive benefits plan, RRSP matching, bonus eligibility, and a genuine opportunity to grow supported by our Education Reimbursement program. We offer hybrid/flexible work arrangements to help Medcanners balance their work and personal or family needs

We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think. Our enhanced benefits package is just one of the reasons why we continue to be one of Canada’s 50 Best Managed Companies

INDMED

We thank all applicants for their interest; however only those selected for an initial interview will be contac

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