Business Manager, Laboratories

1 month ago

Toronto, Canada Sinai Health Full time

Sinai Health is seeking an exceptional and experienced manager in health related environment to assume the role of Business Manager, Laboratories.

This role will act as the liaison between the diagnostic Laboratories and Finance Department in matters relating to aging accounts and billing contradictions.

**About the Pathology and Laboratory Medicine Team**:
Pathology and Laboratory Medicine (PLM) at Mount Sinai Hospital is recognized in Canada as a reference centre of excellence for laboratory services. Our internationally acclaimed professional and technical expertise, combined with advanced technology platforms, has made PLM a national leader in providing quality laboratory services, education, and research. We offer a wide range of diagnostic support to hospitals, medical clinics, and healthcare professionals in the Greater Toronto Area, and across Canada. The Core Lab serves our hospitals and affiliates 24/7 providing rapid response testing for timely diagnoses and treatment of our acute patients. Anatomic Pathology processes specimens and offers diagnostic and consultative services that contribute to the delivery of precision medicine. The Diagnostic Medical Genetics division includes diagnostic testing of prenatal and perinatal conditions in pregnancies and an array of molecular testing covering hereditary cancer, tumour biomarkers and polycystic kidney disease.

**In this role you will**:
Operations Management
- Manage day to day activities of the Pathology and Laboratory Medicine’s business unit to ensure efficient operations
- Oversee the recoveries of compensation, supplies and reagents from contracted users
- Oversee the timely billing and invoicing of laboratory testing services using hospital’s billing software
- Oversee database mining of laboratory tests for billing purposes, analyze to ensure accuracy and manage the data integrity of the billing master
- Oversee the data mining pull from the LIS using MRT or other programs for volumes and TAT for quarterly reporting to OH-CCO. Collaborate with the laboratory information system (LIS) team to ensure correct indications and requirements are captured in the MRT and have the Lab managers verify the data. Prepare trending reports for Senior Administration.
- Oversee the data pull of workload statistics and KPIs for monthly reporting to Performance and the department
- Handle client escalation issues relating to billing and invoicing
- Develop pricing with the Lab managers for lab services and participate in the preparation of proposals for lab services
- Monitor the Business Unit’s workload and workflow and implement necessary process improvements where required
- Keep abreast with changes in technology within Pathology and Laboratory Medicine and Microbiology that may affect test pricing and laboratory services costs
- Communicate with laboratory clients and stakeholders regarding changes in laboratory fees, testing methodology that affect pricing, answering queries and/or follow-up of outstanding accounts, etc.
- Liaise with Finance regarding aging accounts and billing contradictions

Human Resource Management
- Manage, coach and mentor a team of employees comprised of Customer Service Coordinators, Billing staff and Data analysts
- Participate in hiring of staff and ensure newly hired staff are appropriately trained
- Execute resource loading and balancing among team members

Lab Services Contract Management
- Handle and maintain all laboratory services contracts and agreements ensuring renewal if applicable
- Ensure transfer of funds from clients if applicable and/or prompt payments of fees
- Oversee the annual renewal of MSH laboratory license with the Ministry of Health and prompt payment of fees; validate data pull and prepare trends for review
- Participate in the preparation of lab services proposals which includes responses to OH-CCO requests for proposals (RFP) and expressions of interest (EOI)
- Prepare reports on lab revenues, test volumes, trends and make presentations to senior lab administration as required

Financial Management
- Participate in the preparation of annual operating budgets, monitor expenses and run rates
- Participate in the financial analysis of proposals for capital equipment and/or supplies
- Participate in the development of business cases and analysis of cost benefits

Quality Management
- Establish and maintain monthly performance metrics
- Implement standard work practices, instill accountability and address any issues relating to non-compliance
- Ensure compliance with relevant regulatory and accreditation requirements
- Develop the laboratory’s business unit’s policies and procedures, SOPs and ensure these are annually reviewed and updated
- Attend and participate in lab management meetings, departmental staff forums and other departmental or hospital meetings as required
- Job Requirements**Job Requirements**

Mandatory
- Successful completion of a bachelor’s degree or higher in business, hea

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