Associate End User Support Specialist

5 months ago

Winnipeg, Canada BOEING Full time

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

**The Boeing Company** is looking for an **Associate End-User Support Specialist **to join our team in **Winnipeg, MB**, reporting to the Information Technology Infrastructure Manager.

Term Position - 2 years

**Position Responsibilities**:

- Experience evaluating and communicating (both written and oral) technical information and solutions with customers, suppliers and teammates at all levels of the organization in a professional manner
- Supports the installation, configuration and maintenance of system hardware, software, peripheral products and audiovisual systems
- Maintains an inventory of existing equipment, and assists with the evaluation and purchasing of new equipment
- Performs incident management and resolves hardware, software and configuration problems with systems. Integrates security solutions into information systems.
- Documents and adheres to procedures, standards, best practices, configuration settings, and installation sequences on software and hardware.
- Works directly with other departments to ensure Information Technology hardware and software solutions meet business requirements and schedules
- Works both independently and as part of a team to multitask in a fast-paced environment with tight deadlines

**Employer will not sponsor applicants for employment visa status.**

**Basic Qualifications (Required Skills/Experience)**:

- Must be legally able to work in Canada
- Individual must not pose a risk for safeguarding of controlled goods
- Must be eligible to handle US export-controlled data
- 2+ years of experience in an IT support role
- 2+ years of experience working with and troubleshooting Windows (10, 11) and Microsoft Office (2019, 365)
- 2+ years of experience with computer component installation and troubleshooting
- CompTIA A+, Security+ certification or equivalent
- Able and willing to support on-call 24/7 rotation

**Preferred Qualifications (Education/Experience)**:

- PowerShell scripting experience in automating tasks
- Familiarity with audiovisual hardware including Cisco Telepresence/VTC
- Dell Tech Direct warranty and repair services
- Experience with image capture and deployment tools (Norton Ghost, Acronis or equivalent)
- Experience working with Android mobile phone technology
- Experience troubleshooting laser printers
- Experience with Linux (Red Hat, Oracle, Ubuntu)
- Experience troubleshooting using remote support tools (Remote Desktop, Dameware)
- Knowledge of desktop hardening practices

**Typical Education and Experience**:
Bachelor's degree and typically 3 or more years’ related work experience, a Master’s degree and typically 1 or more years’ related work experience or an equivalent combination of education and experience.

**Relocation**:
**Export Control Requirements**:Not an export control position
**Equal Opportunity Employer**:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

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