Technician Onsite Support

2 weeks ago

Winnipeg, Canada AVI-SPL Full time

Description:
**WHAT YOU’LL DO**

The Onsite Managed Services Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premise support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

**Day-To-Day Responsibilities**:

- **
End User/White Glove Support**: Scheduled in-room meeting support for special events or end users requiring audio-visual operator support prior to and during the meetings. Assist the client with Concierge services (Large scale user training, Livestream Events, Encore, etc.)
- ** End User Support/Incident Management**: Direct in-room support in response to user reported incidents, as well as escalation management to the client, or AVI-SPL’s Subject Matter Experts. Manage incidents using the client case ticketing system and, when applicable, the AVI SPL system.
- ** End User Support/Training**: Education of end users in the operation of systems to promote a self-service environment. Promote adoption of the client’s meeting room services to the end user community
- ** Room Sweeps**: Operational checks of room system functionality and preparedness.
- ** Preventive Maintenance**: Scheduled full system checks and hardware service with the support of AVI SPL technical resources.
- ** System Maintenance/Problem Management**: Repair and restoration of audio-visual systems following a failure with the support of AVI SPL technical resources.
- ** Equipment Repair**: Coordination of repairs to system components.
- ** Reporting**: Development of management systems which will record the metrics and report KPIs relevant to the services delivered.
- ** Inventory Management**: Management of the spare equipment and consumables inventory, and other assets directly related to the delivery of these services.
- ** Meeting Room Assessments (MRA)**:Working with the AVI SPL commissioning specialist and other technical resources, test meeting room functionality and identify any shortcomings to the design standard. Document any issues uncovered during the MRA and work with the relevant AVI SPL resources to bring the rooms up to design standard and certify as complete.

**Items to Consider**:

- This role is located in Montreal, QC. From time to time, travel to other client locations will be required.
- AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
- This position will work on customer sites and may deal with a construction site type of work environment.

**WHAT WE’RE LOOKING FOR**

**Must-Haves**:

- Hands on familiarity with collaboration technologies, i.e. Microsoft Teams, Zoom or Cisco Webex, etc.
- Understanding of fundamental network infrastructure technologies
- Functional experience and understanding of Microsoft Office 365
- Understanding and familiarity of basic signal flow for audio, video and control technologies
- Ability to work and think independently and meet critical deadlines in a high paced environment
- Ability to effectively communicate with employees, customers and colleagues
- Minimum of 1 - 3 years of high touch end user support, rental/staging experience or audiovisual integration experience

**Nice-To-Haves**:

- Hands on experience with MS Teams Admin Portal or Zoom Management Portal, etc.
- Formal education in electronics or related field preferred
- Preferred external trainings:

- Collaboration and networking certifications:

- Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate
- Microsoft 365 Certified: Teams Administrator Associate
- Microsoft Azure or Office 365
- CompTIA, CCNA or equivalent
- ** Audio Visual certifications**:

- Crestron Professional Installation
- Extron AV Associate Certification
- AVIXA Quick Start to the Audio-Visual Industry
- AVIXA CTS General Certification

**WHY YOU'LL LIKE WORKING HERE**
- Enjoyable and dynamic company culture
- World class tools to help you succeed in your career with AVI SPL
- Robust onboarding plan including job shadowing
- Training and professional development opportunities
- On-site training and other learning opportunities
- Paid holidays, stat days and flex days
- Competitive wages
- Medical benefits, including vision, health, dental and RRSP matching

**MORE ABOUT US**

At AVI-SPL Canada Ltd., we proudly boast our core values - build connections, be trailblazers, own it, do the right thing, thrive together. We rely on each other to deliver the best solution for our customers. We love what we do, and every member of our team is essential to our success.

We strive to create a work environment in which all individuals are treated fairly and with respect and have equal access to opportunities and resources.

In our commitment to building happier, more engaged, and productive workplaces, we will ensure that diversity, equa

  • Contents / Cleaner Technician

    3 weeks ago

    Winnipeg, Canada First Onsite Full time

    **First Onsite **is seeking to hire a **full-time **Contents Handling/Cleaning Technician** to provide general cleaning, moving, and packing at both the customer's site and in the shop to prepare for rebuild and repair construction work. **A DAY IN THE LIFE OF A Contents Handling/Cleaning Technician** As a **Contents Handling/Cleaning Technician**, you...

  • Lead Water Damage Technician

    3 weeks ago

    Winnipeg, Canada First Onsite Full time

    **Position Summary**: The Lead Water Damage Technician supports the emergency response and restoration project to ensure the goals and needs of the insurance companies and our customers are being met. The Lead Water Damage Technician will provide assistance and support as required to move projects along in a timely manner. Responsibilities will include use...

  • Contents / Cleaner Technician

    4 weeks ago

    Winnipeg, Canada First Onsite Full time

    **First Onsite **is seeking to hire a **full-time **Contents Handling/Cleaning Technician** to provide general cleaning, moving, and packing at both the customer's site and in the shop to prepare for rebuild and repair construction work. **A DAY IN THE LIFE OF A Contents Handling/Cleaning Technician** As a **Contents Handling/Cleaning Technician**, you...

  • Contents / Cleaner Technician

    4 weeks ago

    Winnipeg, Canada First Onsite Full time

    **First Onsite **is seeking to hire a **full-time **Contents Handling/Cleaning Technician** to provide general cleaning, moving, and packing at both the customer's site and in the shop to prepare for rebuild and repair construction work. **A DAY IN THE LIFE OF A CONTENTS HANDLING/CLEANING TECHNICIAN** As a **Contents Handling/Cleaning Technician**, you...

  • Technician Onsite Support

    4 weeks ago

    Winnipeg, Canada AVI-SPL Full time

    Description: **WHO WE ARE** AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified...

  • Contents / Cleaner Technician (Part-time)

    3 weeks ago

    Winnipeg, Canada First Onsite Full time

    **First Onsite **is seeking to hire a **part-time **Contents Handling/Cleaning Technician** to provide general cleaning, moving, and packing at both the customer's site and in the shop to prepare for rebuild and repair construction work. **A DAY IN THE LIFE OF A Contents Handling/Cleaning Technician** As a **Contents Handling/Cleaning Technician**, you...

  • IT Support Technician

    2 days ago

    Winnipeg, Canada SMS Engineering Full time

    **Why Join our SMS Team?** - We have a saying that people come for the projects and stay because of the people. It’s why the brightest join our team - it’s an exciting, and supportive, place to work. - Our fast-paced environment offers the opportunity to work on projects of all types, expanding your knowledge base and exploring what really makes you tick...

  • In-house & Onsite IT Technician

    4 weeks ago

    Winnipeg, Canada AC Global Full time $20 - $35

    Job Summary:CDC Computers is seeking a skilled In-house & Onsite IT Technician proficient in spoken and written English to provide desktop support, basic server maintenance, and networking solutions. This role also includes hardware repairs, network cabling, and IoT installations at client locations. The ideal candidate will have basic mechanical skills to...

  • In-house & Onsite IT Technician

    7 days ago

    Winnipeg, Canada AC Global Full time

    Job Summary:CDC Computers is seeking a skilled In-house & Onsite IT Technician proficient in spoken and written English to provide desktop support, basic server maintenance, and networking solutions. This role also includes hardware repairs, network cabling, and IoT installations at client locations. The ideal candidate will have basic mechanical skills to...

  • In-house & Onsite IT Technician

    4 weeks ago

    Winnipeg, Canada AC Global Full time

    **Job Summary**: **Key Responsibilities**: - ** Desktop & Laptop Support**: - Diagnose and resolve hardware, software, and peripheral issues. - Perform system updates, software installations, and virus/malware removal. - Configure and troubleshoot printers, scanners, and other external devices. - ** Basic Server Maintenance**: - Assist in basic server...

  • Quality Inspection Technician Iii

    4 weeks ago

    Winnipeg, Canada Collins Aerospace Full time

    The Quality Inspection Technician conducts inspections of products (parts, assemblies, raw materials, tooling, instruments, etc.) to validate compliance to design data requirements which include drawings, specifications, and contract requirements at predetermined steps in the manufacturing process using basic inspection methods and tools. **Primary...

  • Quality Inspection Technician Iii

    4 weeks ago

    Winnipeg, Canada Collins Aerospace Canada Full time

    The Quality Inspection Technician conducts inspections of products (parts, assemblies, raw materials, tooling, instruments, etc.) to validate compliance to design data requirements which include drawings, specifications, and contract requirements at predetermined steps in the manufacturing process using basic inspection methods and tools. **Primary...

  • Desktop Support Technician

    3 weeks ago

    Winnipeg, Canada TEK Group Full time

    Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals - Documents, maintains, upgrades or replaces hardware and software systems - Identifies, analyzes and repairs product failures, orders and replaces parts as needed Performs a variety of complicated tasks - On-site software support - Repair of high-end printers and...

  • Deskside Support Technician(S)

    1 week ago

    Winnipeg, Canada Charter Full time

    **Position Title**: Deskside Support Technician(s) **Location**: Regina, SK / Saskatoon, SK (Onsite) **Our Company**: Charter is an award-winning IT Infrastructure Solution Provider of technology and services with offices across Canada. Founded in 1997, Charter's mission is to align people, process, and technologies by offering a comprehensive portfolio of...

  • Cleaner / General Labourer

    4 weeks ago

    Winnipeg, Canada First Onsite Full time

    **First Onsite **is seeking to hire a **full-time Cleaner / General Labourer** to provide general cleaning, moving, and packing at both the customer's site and in the shop to prepare for rebuild and repair construction work. **A DAY IN THE LIFE OF A CLEANER / GENERAL LABOURER** As a Cleaner / General Labourer, you ensure that the contents and belongings of...

  • Abatement Technician

    4 weeks ago

    Winnipeg, Canada First Onsite Full time

    **A DAY IN THE LIFE OF ABATEMENT TECHNICIAN** Work activities may include physical labour, material handling and lifting, climbing ladders, wearing a respirator, and working in tight spaces (attics, basements, and crawlspaces). **QUALIFICATIONS** - At least 1 year of experience in the construction or restoration industry (relevant cleaning experience may...

  • Desktop Support Technician I

    3 weeks ago

    Winnipeg, Canada TekWisen Software Pvt. Ltd Full time

    Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals - Documents, maintains, upgrades or replaces hardware and software systems - Identifies, analyzes and repairs product failures, orders and replaces parts as needed Performs a variety of complicated tasks - On-site software support - Repair of high-end printers and...

  • Network Support Technician

    2 weeks ago

    Winnipeg, Canada SolutionsIT Full time

    **WHO WE ARE**: At SolutionsIT, we pride ourselves in helping our clients thrive with technology and we are committed to being a leader in the field of managed services! In our 35+ year history, our services have grown to include all things IT, such as VoIP telephony, surveillance and security, and cloud services, just to name a few. Our passion is guiding...

  • Water Damage Technician

    4 weeks ago

    Winnipeg, Canada First Onsite Full time

    **A DAY IN THE LIFE OF A WATER DAMAGE TECHNICIAN** Your excellent communication skills assist you as you work collaboratively with construction and content crews. Health and safety are important to you which is why you respect all policies and procedures and ensure that they are followed by other employees and subcontractors. You are a get-it-done person...

  • Onsite Leader, Specialized Services

    2 weeks ago

    Winnipeg, Canada GFL Environmental Full time

    The Specialized Services Onsite Leader will lead a team of highly trained individuals who handle the company’s most dynamic projects. The leader will be responsible for planning, executing, and closing major projects, training technicians, and fostering professional business relationships while consistently looking for ways to expand services provided....