Support Specialist

6 months ago

Winnipeg, Canada Manitoba Hydro Full time

**SUPPORT SPECIALIST**

**WINNIPEG, MB**

**_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers_**

**_ Great Benefits_**
- Competitive salary and benefits package.
- Defined-benefit pension plan.
- Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life
- and community.- Flex-time and partially remote work schedule (Providing the option to work remotely 3 days per 2 week period), depending on

nature of work, operational requirements and work location.

Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,
commitment and customer service.

Under the general direction of the Infrastructure Lead you will be responsible for Network Administration duties related to the support
of the Manitoba Hydro corporate network. This includes installation and maintenance of switching infrastructure, firewalls, network
load balancers, enterprise VPN, cloud connectivity, and wireless technologies. Duties also include participation in project work,
providing technical support to other areas of D&T, and supporting the end user community.

**_ Responsibilities:_**
- Install and troubleshoot Cisco switching, routing, and wireless technologies.
- Design and administer firewall rules.
- Perform firmware and software updates on various networking technologies.
- Liaise with Telecommunications staff to coordinate network projects and tasks.
- Perform hardware upgrades as necessary to maintain technical currency.
- Work with end users to diagnose remote connectivity issues.
- Maintain accurate inventory of networking equipment using corporate tools (Remedy/IMVision).
- Participate in the implementation of network technology for large projects.
- Responsible for cabling design and installation of network connectivity in Manitoba Hydro offices/trailers.
- Procurement of hardware/software as required.
- Perform and analyze network packet captures.
- Work with end users and other technical groups to resolve system problems when necessary.
- Keep abreast and assess new trends in the IT industry.
- Work overtime as directed and participate in an on-call rotation on a 24X7 basis.
- Maintain a high level of communication with other technical groups in the corporation.

**_ Qualifications:_**
- A four year degree in Computer Science or Computer Engineering from a university of recognized standing plus a minimum of

three years' related IT network support experience;
OR
- A two year diploma in Computer Programming Technology or relevant/related discipline from an institute of recognized

standing plus a minimum of five years related IT network support experience.
- Demonstrated ability in the implementation, maintenance, problem detection and resolution in the following areas:

- Cisco network hardware including Nexus 7K/9K and Cisco Catalyst product lines
- Cisco Wireless technologies
- Cisco Identity Services Engine (ISE)
- Cisco Meraki

MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY

Reference Code: CO56834160-01
- Netscout Infinistream
- Solarwinds
- NetMotion
- Checkpoint firewalls
- F5 BIG-IP Local Traffic Manager
- RSA SECUREID Access
- Experience with data centre infrastructure (cooling, racking, UPS)
- Capable of performance analysis at the network level.
- Familiar with Windows, Linux, and Solaris operating systems.
- Excellent analytical and problem solving skills.
- Excellent interpersonal, oral and written communication skills.
- Demonstrated ability to work in a team environment with the primary focus being customer service.
- Demonstrated commitment to keep up to date with current technology.
- Prepared to come in to work at any time during a 24-hour period to ensure system reliability.
- Prepared to be on-call on a rotational basis.
- Knowledge of the following technologies would be considered an asset:

- Cisco ACI
- Cisco DNA
- Cisco SecureWorkload

**_ Salary Range_**

Starting salary will be commensurate with qualifications and experience. The range for the classification is $37.75-$52.26 Hourly,
$72,341.88-$100,138.22 Annually.

We thank you for your interest and will contact you if you are selected for an interview.

**_ This document is available in accessible formats upon request. Please let us know if you require any accommodations_**
**_during the recruitment process._**

IND1

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