Agent de Registre Bilingue/bilingual Registry Agent

3 months ago

Greater Toronto Area, Canada AutoTrader.ca Full time

**Role Summary**

Registry Agent is responsible for processing client requests in various Registries across Canada and USA. All Search and Registration activities will be conducted within the framework of client service level agreements. The sending and receiving of all Provincial Registrations, along with Data Entry of Manual Registrations (where applicable), Weekly Billing and Invoice Generation. The completing and Uploading of EFT Files for payment.

**CORE ACCOUNTABILITIES /OUTCOMES**:

- Accurately process billing of client requests, adhere to client fee schedules and Government disbursements
- Perform daily tasks and duties adhering to processing standards while maintaining accuracy. Adhere to practices and company compliance.
- Answer calls promptly and respond to clients in a professional manner. Participate in continuous improvement with focus on service excellence.
- Provide assistance to co-workers and clients as required, escalating issues, identifying efficiencies.

**QUALIFICATIONS & EDUCATION**

Post-secondary education

**COMPETENCIES, SKILLS & EXPERIENCE**
- Strong attention to detail with an accurate typing of 40wpm
- Strong verbal and written communication skills
- Ability to multi-task, problem solve, research and follow instructions
- Demonstrated ability to exercise appropriate analytical and judgment skills required in dealing with moderately complex procedures.
- Ability to perform under pressure; operational changes, high volume and tight deadlines
- Knowledge of Provincial Real Property search
- Knowledge of Provincial Corporate and Bank Act Services
- Knowledge of relevant Provincial websites
- Customer Service experience an asset
- Experience working in a fast-paced, performance based environment as asset

**Résumé du rôle**

L'agent de registre est chargé de traiter les demandes des clients dans divers registres au Canada et aux États-Unis. Toutes les activités de recherche et d'enregistrement seront menées dans le cadre des accords de niveau de service conclus avec les clients. L'envoi et la réception de tous les enregistrements provinciaux, ainsi que la saisie des données des enregistrements manuels (le cas échéant), la facturation hebdomadaire et la génération de factures. Compléter et télécharger les fichiers EFT pour le paiement.

**RESPONSABILITÉS PRINCIPALES/RÉSULTATS**:

- Traiter avec précision la facturation des demandes des clients, respecter les barèmes d'honoraires des clients et les décaissements du gouvernement.
- Effectuer des tâches et des missions quotidiennes en respectant les normes de traitement tout en maintenant l'exactitude. Respecter les pratiques et la conformité de l'entreprise.
- Répondre rapidement aux appels et répondre aux clients de manière professionnelle. Participer à l'amélioration continue en mettant l'accent sur l'excellence du service.
- Fournir une assistance aux collègues et aux clients selon les besoins, en faisant remonter les problèmes et en identifiant les gains d'efficacité.

**QUALIFICATIONS ET ÉDUCATION**

Enseignement post-secondaire

**COMPÉTENCES, APTITUDES ET EXPÉRIENCE**
- Grand souci du détail et capacité à taper avec précision à la machine (40wpm)
- Solides compétences en communication orale et écrite
- Capacité à effectuer plusieurs tâches à la fois, à résoudre des problèmes, à faire des recherches et à suivre des instructions.
- Aptitude avérée à faire preuve de capacités d'analyse et de jugement dans le cadre de procédures modérément complexes.
- Capacité à travailler sous pression ; changements opérationnels, volume élevé et délais serrés.
- Connaissance de la recherche provinciale en matière de biens immobiliers
- Connaissance des services provinciaux relatifs aux sociétés et à la loi sur les banques
- Connaissance des sites web provinciaux pertinents
- Expérience du service à la clientèle, un atout
- Expérience de travail dans un environnement rapide et axé sur le rendement, un atout.

**What’s in it for you**
- We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

**Fitness and wellness**
- We provide discounts to nation-wide gyms, onsite gyms (when we’re in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.

**Benefits from Day 1**
- Gym discounts
- Local in-office free gyms
- Employee and Family Assistance program
- Weekly virtual wellness events
- Conferences & training budget
- Regular internal training programs

**Financial planning**
- Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.

**Competitive salary**
- Annual bonus structure
- 3% CPP matching

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