Community Support Associate

2 weeks ago


London, Canada City of London Full time

**Summary of Duties**:
Reports to Manager(s) or designate. Based on a defined set of criteria, determines initial and continuing eligibility for persons in receipt of Community Support Programs (Child Care Fee Subsidy, Discretionary Benefits). Completes necessary supporting documentation.

**Work Performed**:

- Interviews applicants for assistance for Child Care Fee Subsidy and Discretionary Benefits.
- Completes all necessary Provincial and Municipal forms in compliance with regulations and guidelines.
- Maintains knowledge of relevant legislation, applicable regulations, supplements and guidelines, municipal policies and business practices and community resources.
- Based on a defined set of criteria, reviews and assesses income, assets and other pre-defined information to establish initial and continuing program eligibility and issues program specific financial assistance.
- Ensures proper documentation is received, reviewed and recorded to verify initial and ongoing eligibility of clients in accordance with defined legislation and guidelines. Processes all necessary computer and file documentation.
- Monitors caseload to determine ongoing program eligibility, updates and documents files and takes appropriate action.
- Communicates with clients and/or their representatives regarding eligibility and entitlement.
- Organizes and maintains client files.
- Provides referral information regarding other social services in the community.
- Compiles statistical data and gathers information internally and externally as required.
- Performs various administrative functions including scheduling appointments, processing and reconciling invoices, maintaining client files and processing recoveries and overpayments.
- Operates standard office equipment.
- Performs related duties as assigned.

**Qualifications/Experience**:
Completion of the Human Services Foundation Certificate (one year program) or equivalent.

Six months of related experience is required.

**Specialized Training & Licenses**:
Demonstrated proficiency in word processing, spreadsheets and various software packages.
Excellent verbal and written communication skills.

**Compensation Range**:
$38,822 - $56,836

This posting is for 1 temporary full-time employee.

**Other Information**:
Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.

NOTE: Applicants may be required to complete a job related test.

FILE NUMBER
***

**COL01550**:
SERVICE AREA
***

**Social & Health Development**:
DIVISION
***

**Child Care and Early Years**:
CLOSE DATE
***

**14-Jul-2023**:
POSITION TYPE
***

**Temporary - Full Time**:
EMPLOYEE GROUP
***

**CUPE Local 101**:



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