Onsite Service Representative

5 months ago

Fort McMurray, Canada W.W. Grainger Full time

**Grainger **is North America's leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers' operations running and their people safe.

We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way at Grainger.

We currently have an exciting opportunity available in our Keepstock division. Keepstock is a service offered by Grainger to control and organize MRO (Maintenance, Repair & Operations) inventory and streamline procurement processes for our customers.

The **Onsite Service Representative’s (OSR)** main function is to support Grainger’s strategic vision to be Our Customers’ First Choice by providing the best service each and every time to customers in helping them manage their inventory and operations.

**Main Duties and Responsibilities**:
Customer Service/Inventory Management
- Services multiple customer locations on a designated route by providing the following services:

- Receive and stock purchased product in designated customer locations.
- Ensures proper product stocking levels at customer locations by scanning orders as inventory is depleted.
- Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate.
- Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty in accordance with Grainger policy and procedure.
- Comply with the safety and inspection requirements of both Grainger and the facility where the service is being provided.
- Meet defined KPI’s for the position.

Account growth
- Help generate new orders by engaging with customer to identify additional product needs (e.g., seeks and captures “spot buy” opportunities while on site, looks for additional opportunities to add items to program)

Cross-functional partnerships
- Execute onsite service component of account strategy as defined by cross-functional business partners.
- Work with sales partners to improve customer experience and increase business.

Job Requirements:
**Required Experience and Qualifications**:

- High school diploma and 1-3 years’ experience in customer service/selling (i.e., Retail / telephone / warehouse) environment.
- Self-motivated, with high energy and dedication to customer service and sales growth.
- Must be comfortable on daily use of technology.
- Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.
- Handle various technical and operational issues.
- Operate in a rapidly changing environment.
- Excellent verbal and written communication skills.
- Background checks and drug screening may be required (as warranted by Company or customer requirements in working on-site and/or operating equipment).
- Must possess and maintain a valid driver’s license in province of residence.
- May be required to use a personal vehicle for transportation with valid insurance which meet’s Grainger’s standards.

The position may require you to attend at our customers’ sites. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

**Other Work Requirements**:
Ability to lift 25 to 50 lbs.
- Works on-site at customers’ facilities. Personal protective equipment is often required.

Full job description with comprehensive list of responsibilities is available upon request.

**Rewards and Benefits**:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more

**DEI Statement**

Grainger is an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request.

LI-KG1

**Sign up now **Join Our Talent Network

**Job Snapshot**:
**Employee Type**: Full-Time

**Location**: For

  • Onsite Service Representative

    5 months ago

    Fort McMurray, Canada Grainger Canada Full time

    **Grainger **is North America's leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers' operations running and their people safe. We're looking for passionate people who can move our company forward. We have a...

  • Customer Service Representative

    2 weeks ago

    Fort McMurray, Canada Meeko Supermarket Inc Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Meeko Supermarket Inc. As a Customer Service Representative, you will be the primary point of contact for customers, providing exceptional service and support to ensure their satisfaction.Key Responsibilities:Provide timely and effective responses to customer inquiries via...

  • Customer Service Representative

    2 weeks ago

    Fort McMurray, Canada Tommy Gun's Original Barbershop Full time

    Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team at Tommy Gun's Original Barbershop. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring a positive and memorable experience.Key Responsibilities:Provide exceptional...

  • Customer Service Representative

    2 weeks ago

    Fort McMurray, Alberta, Canada beBee Professionals Full time $30,000 - $45,000

    beBee Professionals in Fort McMurray is looking for a Customer Service Representative to provide exceptional customer service and support to our customers. As a Customer Service Representative, you will be responsible for handling customer transactions, answering customer inquiries, and maintaining a clean and organized checkout area.Key...

  • Customer Service Representative

    2 weeks ago

    Fort McMurray, Canada CB Canada Full time

    **Job Title:** Customer Service Representative**Job Summary:** We are seeking a Customer Service Representative to join our team at Red Arrow Motorcoach. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our passengers, handling customer inquiries, and resolving issues in a timely and professional...

  • Customer Service Representative

    4 weeks ago

    Fort McMurray, Canada CB Canada Full time

    Customer Service RepresentativeRed Arrow Motorcoach is seeking a part-time Customer Service Representative to join our team in Fort McMurray, AB. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our passengers, handling customer inquiries, and resolving issues in a timely and professional manner.Key...

  • Customer Service Representative

    4 weeks ago

    Fort McMurray, Canada CB Canada Full time

    Customer Service RepresentativeRed Arrow Motorcoach is seeking a part-time Customer Service Representative to join our team in Fort McMurray, AB. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our passengers, handling customer inquiries, and resolving issues in a timely and professional manner.Key...

  • Customer Service Representative

    7 days ago

    Fort McMurray, Canada Wood Buffalo Pharmacy Full time

    Customer Service Representative Opportunity at Wood Buffalo PharmacyWe are seeking a skilled customer service representative to join our team at Wood Buffalo Pharmacy. As a cashier, you will be responsible for providing excellent customer service, operating the cash register, and processing payments.Key Responsibilities:Operate cash register and process...

  • Customer Service Representative

    2 weeks ago

    Fort St. John, Canada BC Public Service Full time

    The TeamThe Fort St John Service BC team is a close-knit group of customer service representatives who value teamwork and strive to provide excellent service to citizens and businesses. They handle requests efficiently, whether in-person, by mail, or phone, and support provincial programs and services from other public sector agencies.The RoleThe role of a...

  • Supervisor, Onsite Services

    5 months ago

    Fort St. John, Canada W.W. Grainger Full time

    **Grainger** is North America's leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers' operations running and their people safe. We're looking for passionate people who can move our company forward. We have a...

  • Customer Service Representative

    1 week ago

    Fort McMurray, Canada Bartle & Gibson Full time

    Customer Service RepresentativeWe are seeking a skilled customer service representative to join our team at Bartle & Gibson. In this role, you will be responsible for providing exceptional customer service at our counter and over the phone, responding to inquiries and processing incoming calls and orders in the system, and sourcing materials for customers...

  • Food Service Representative

    2 weeks ago

    Fort McMurray, Alberta, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Food Service Representative to provide exceptional customer service and ensure a seamless dining experience at our food counter.Key Responsibilities:Take customer orders efficiently and accurately.Prepare food items according to customer preferences and maintain a clean and organized workspace.Handle cash and card payments with...

  • Service Excellence Representative

    2 weeks ago

    Fort McMurray, Alberta, Canada beBee Professionals Full time $35,000 - $45,000

    beBee Professionals is seeking a highly skilled Service Excellence Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Handle customer inquiries via...

  • Customer Service Representative

    5 months ago

    Fort McMurray, Canada CB Canada Full time

    Customer Service RepresentativeLocation: Fort McMurray, ABRed Arrow is currently looking for a part-time Customer Service Representative based out of our Fort McMurray office. The successful candidate must have flexible availability as shifts can include days, evenings, weekends and holidays. This role offers approximately 30 - 40 hours per week and has the...

  • Service Excellence Representative

    2 weeks ago

    Fort McMurray, Alberta, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a Service Excellence Representative to provide exceptional customer service and support at beBee Professionals. In this role, you will be responsible for handling customer inquiries, providing product information, and resolving customer complaints in a timely and professional manner.Key Responsibilities:Handle customer inquiries via phone,...

  • Customer Service Representative

    1 month ago

    Fort McMurray, Canada CB Canada Full time

    Customer Service RepresentativeRed Arrow Motorcoach is seeking a part-time Customer Service Representative to join our team in Fort McMurray, AB. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, ensuring their travel experience is smooth and enjoyable.Key Responsibilities:Quote fares and...

  • Customer Service Representative

    1 month ago

    Fort McMurray, Canada CB Canada Full time

    Customer Service RepresentativeRed Arrow Motorcoach is seeking a part-time Customer Service Representative to join our team in Fort McMurray, AB. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, ensuring their travel experience is smooth and enjoyable.Key Responsibilities:Quote fares and...

  • Customer Service Representative

    2 weeks ago

    Fort McMurray, Canada Bartle & Gibson Full time

    CUSTOMER SERVICE REPRESENTATIVEWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role will be responsible for providing exceptional customer service at our counter and over the phone, responding to inquiries, and processing incoming calls and orders in the system.Key...

  • Technical Service Representative

    1 month ago

    Fort McMurray, Canada Finning Full time

    Job Summary:Finnings is seeking a Technical Service Representative to join our team. As a Technical Service Representative, you will be responsible for providing technical support to our customers, ensuring their equipment is running smoothly and efficiently.Key Responsibilities:Provide technical support to customers, including scheduling visits, setting...

  • Technical Service Representative

    1 month ago

    Fort McMurray, Canada Finning Full time

    Job Summary:Finnings is seeking a Technical Service Representative to join our team. As a Technical Service Representative, you will be responsible for providing technical support to our customers, ensuring their equipment is running smoothly and efficiently.Key Responsibilities:Provide technical support to customers, including scheduling visits, setting...