Supervisor, Onsite Services

3 months ago

Fort St John, Canada W.W. Grainger Full time

**Grainger** is North America's leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers' operations running and their people safe.

We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way at Grainger.

We currently have an exciting opportunity available in our Keepstock division. Keepstock is a service offered by Grainger to control and organize MRO (Maintenance, Repair & Operations) inventory and streamline procurement processes for our customers.

The **Supervisor Onsite Services (SOS)** will be Working closely with the Regional Manager, On-Site Services, the incumbent is responsible for leading a team and is accountable for all on-site services within a specific geography or customer. Additionally, ensures execution of the on-site services activities through demonstrated leadership in the areas of talent excellence, customer service, sales growth and cost to serve.

**Main Duties and Responsibilities**:
KeepStock Management/Leadership:

- Manage a team of 10 to 15 Onsite Service Representatives/Specialists across a large and remote geography who maintain inventory at customer sites.
- Manage the channel of profitability, expense/sales ratio, supporting KPI’s and quality control of customer programs.
- Promote strong team member engagement and support team member development.
- Participate in development and continuous improvement projects, tasks and training to support the growth of the channel, Center of Excellence partnerships and organization.

Financial Performance/Resource Management:

- Manage optimization and operation of customer programs for efficiency and profitability across the team member territory within the assigned region.
- Manage the resources required for new customer installations to be on time and within budget.
- Ensure optimal customer survey satisfaction levels.

Business Partnerships to influence Growth:
Partner with internal Grainger teams to provide KeepStock expertise to develop a tailored strategy that supports our customers’ business pressures and goals.

Job Requirements:
**Required Experience and Qualifications**:

- Associates degree or equivalent experience.
- 5+ years of retail, manufacturing or industrial business.
- 2+ years’ experience in supervising and managing people in a KPI driven environment with an emphasis on training and development
- Extensive travel is required 50%+ travel to various customer sites throughout the territory.
- Experience in financial accountability.
- Experience leading in a matrixed environment.
- Experience in building and working effectively within different teams.
- Strength in process improvement, ownership and control and project management.
- Experience leading and working towards goals with a remote team.
- Proficiency in Microsoft Office, including Word, Excel and PowerPoint.
- Background checks, drug screening may be required (as warranted by Company, customer requirements in working on-site and operating equipment).
- Have and maintain a valid driver's license in province of residence.
- May be required to use a personal vehicle for transportation with valid insurance which meet’s Grainger’s standards.

**Other Work Requirements**:
Ability to lift 25 to 50 lbs.
- Works on-site at customers’ facilities. Personal protective equipment is often required.

Full job description with comprehensive list of responsibilities is available upon request

The position may require you to attend at our customers’ sites. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

**Rewards and Benefits**:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more

**DEI Statement**

Grainger is an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexua

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