Social Media Customer Experience Specialist

6 months ago

Barrie, Canada Wolf Steel Ltd. Full time

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-side scale.

The warmth and experience that a Napoleon product brings to the homes of our customers transcends borders, language, and cultures to enhance everyday living across the globe. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies.

**Location**: 214 Bayview Drive, Barrie (fully remote)

**Reports To**: Senior Manager, Customer Solutions

**Key Responsibilities**:

- Answers social media inquiries from customers regarding product information, troubleshooting and service experience. Responds and adds value to product reviews. Works closely with Marketing to create engaging responses for the company's social media presence.
- Co-ordinates applicable orders and return authorizations as required. Follow up to ensure correct parts and credits are shipped and received.
- Processes and tracks flow of social media contact follow ups, ensuring that processing time falls within acceptable parameters. Track and report potential quality issues via designated database.
- Work with other departments (Marketing, Sales, Quality Assurance, etc.) as required to increase effectiveness of departmental processes.
- Produces reports on social medial channels as requested. Gather data from business analyst and create visual aids to track growth.
- Report necessary revisions to replacement parts manuals, maintain support documents as required, report issues with product websites.

**Education & Experience**:

- High School diploma, preferred College/BA
- Minimum 3-5 years’ experience providing customer service, warranty and technical support in a manufacturing environment; experience in contact centre environment required.
- Experience with management of customer engagement on all social media platforms, including but not limited to: Facebook, Twitter, Amazon, BazaarVoice, Instagram, Youtube, Google and other similar platforms
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Visual, Website Interfaces, Customer Service Software

**Specialized Skills**:

- Technical aptitude
- Bilingual (English/French) preferred

**IGNITE YOUR CAREER, **Some of our competitive benefits include:

- Competitive Compensation / Wages
- Medical, dental, and vision insurance
- Retirement Savings Plan (RRSP/DPSP)
- Tuition reimbursement
- Life insurance and disability coverage
- Associate Purchase Programs, Product Discounts, In-house Sales
- Appreciation Events, Raffles, Draws, Fundraising, BBQ’s, Competitions
- Napoleon Cares - Associates helping Associates
- Employee Assistance Plan
- Napoleon Recognition Program
- GOevisits, virtual doctor visits
- And more

The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.

**Behaviors**: Required
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest

**Motivations**: Required
- Goal Completion: Inspired to perform well by the completion of tasks
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

  • Social Media Content Specialist

    4 weeks ago

    Barrie, Ontario, Canada Go Industries Full time

    Job Title: Social Media Content SpecialistAbout the Role:We are seeking a skilled Social Media Content Specialist to join our team at Go Industries. As a Social Media Content Specialist, you will be responsible for developing and executing creative video and social media strategies to showcase our services, products, and success stories.Key...

  • Social Media Coordinator

    6 months ago

    Barrie, Canada SUZUKI CANADA INC Full time

    **Social Media Coordinator** **Responsibilities**: - Execute a results-driven social media strategy. - Develop and curate engaging content for social media platforms. - Assist in the creation and editing of written, video, and photo content. - Attend events and produce live social media content. - Maintain unified brand voice across different social media...

  • Social Media Manager

    1 month ago

    Barrie, Canada Team Moose, Hooper Coaching Systems Inc. Full time

    **Job Summary** **Responsibilities** - Develop, implement, and manage social media strategies across various platforms including Facebook, Snapchat, Instagram, X and YouTube. - Create and post engaging content tailored to each platform that resonates with target audiences. - Oversee the daily 7-day/week posting schedule, ensuring that all content goes live...

  • Receptionist and Social Media Coordinator

    2 weeks ago

    Barrie, Canada Laser Bar Full time

    **Overview** **Responsibilities** - Support front desk operations as needed, including managing phone systems and providing excellent customer service. - Assist clients with booking appointments and ensuring all required forms are filled out. - Develop and implement social media strategies to increase brand awareness and engagement. - Create, curate, and...

  • Social Media Content Creator

    3 months ago

    Barrie, Canada Vinogradofff Full time

    Craft concise, eye-catching, and engaging social media posts that resonate with our audience and support our brand and marketing goals. - Spend a significant amount of time in the woodshops capturing content, showcasing our craftsmanship, and bringing our brand stories to life. - Report directly to the Brand Manager, who will analyze and monitor key...

  • Social Media/video Content Creator

    4 weeks ago

    Barrie, Canada Go Industries Full time

    **Social Media & Video Content Creator - Go Industries** **Location**: Barrie, ON **Job Type**: Part-Time or Full-Time **About Us**: Go Industries is a trusted provider of HVAC, electrical, and plumbing solutions, known for helping customers achieve energy efficiency and comfort. We’re looking for a creative and driven individual to bring our brand to...

  • Social Media/Video Content Creator

    1 month ago

    Barrie, Canada Go Industries Full time $40

    Social Media & Video Content Creator – Go IndustriesLocation: Barrie, ONJob Type: Part-Time or Full-TimeAbout Us:Go Industries is a trusted provider of HVAC, electrical, and plumbing solutions, known for helping customers achieve energy efficiency and comfort. We’re looking for a creative and driven individual to bring our brand to life through engaging...

  • Social Media/Video Content Creator

    4 weeks ago

    Barrie, Canada Go Industries Full time

    Social Media & Video Content Creator – Go IndustriesLocation: Barrie, ONJob Type: Part-Time or Full-TimeAbout Us:Go Industries is a trusted provider of HVAC, electrical, and plumbing solutions, known for helping customers achieve energy efficiency and comfort. We’re looking for a creative and driven individual to bring our brand to life through engaging...

  • Content Creator for Social Media and Video

    4 weeks ago

    Barrie, Ontario, Canada Go Industries Full time

    Job Title: Social Media & Video Content CreatorAt Go Industries, we're seeking a skilled and creative individual to join our team as a Social Media & Video Content Creator. This role is perfect for someone who's passionate about developing engaging visual content to drive brand awareness and connect with our audience.Key Responsibilities:Develop and execute...

  • Social Media Content Creator

    3 months ago

    Barrie, Canada FINANCE THAT Full time

    **Job Overview** **Responsibilities** - Create high-quality and engaging written content for websites, blogs, social media, and other digital platforms - Planning, scheduling, and running social media campaigns like a boss. Conduct thorough research on industry-related topics to generate ideas for new content - Collaborate with the marketing team to develop...

  • Office Assistant and Social Media Coordinator

    5 months ago

    Barrie, Canada Meadow Creek Montessori School Full time

    Job Overview: **Duties**: - Assist the admin team with office duties - Film content and create social media posts - Make videos such as graduation videos, training videos, and parent information videos - Develop and implement social media strategies to increase brand awareness - Create engaging content for various social media platforms - Monitor social...

  • Social Media Content Creator

    6 months ago

    Barrie, Canada Metalwood Studio Full time

    Are you a social media maven with a passion for wow content creation? Living in Barrie area? Do you dream of Instagram filters and thrive on creating captivating content? If so, we've got the perfect opportunity for you! Woodworking company is Hiring a Social Media Content Creator! As the heart of our digital presence, you'll have the chance to shape the...

  • Marketing Coordinator

    1 week ago

    Barrie, Canada LabX Media Group Full time

    LabX Media Group is a leading worldwide science publishing company that delivers meaningful industry content and integrated marketing solutions for the scientific community. LabX Media Group’s brands and product solutions deliver trusted, timely and deep information across print and digital products to empower our customers and advance their research. We...

  • Digital Marketing Specialist

    5 months ago

    Barrie, Canada Think Forward Media Full time

    **Main Duties & Responsibilities**: **Key Responsibilities**: - Develop, implement, and manage marketing campaigns that promote the products and services of our company on Facebook and Google. - Conduct keyword research and web statistics reporting. - Implement and analyze performance metrics to enhance the website's SEO ranking. - Produce compelling and...

  • Customer Experience Specialist

    6 months ago

    Barrie, Canada Norwood Industries Inc Full time

    Are you the type of person who puts themselves in the customers’ shoes? Do you strive to provide the best service when helping someone? What about problem-solving and working your way through different issues that may arise with a product? If you’re intrigued by the above questions, don’t stop reading because this could be your next opportunity to...

  • Visual Media Producer

    3 months ago

    Barrie, Canada Georgian College Full time

    **Visual Media Producer** **(**Job Number**:48-24**)** **REPOST** **Department**: Marketing, Communications and Recruitment **Campus**: Barrie **Classification**: Support Staff **Posting Date**: February 23, 2024 **Salary Range**: $36.29 (start rate) - $42.13 (4-year rate) **Hours Per Week**: 37.5 hours per week **Status**: Full-time As a visual media...

  • Marketing Communications Specialist

    6 months ago

    Barrie, Canada Rock Solid Supply Full time

    **ROLE: Marketing & Communications Specialist** Rock Solid Supply is looking for a dynamic individual with a passion for creating engaging content and fostering growth within a team**. **We are currently seeking a dedicated **Marketing & Communications Specialist** who thrives on the opportunity to challenge the status quo, develop leadership skills, and...

  • Marketing Communications Specialist

    6 months ago

    Barrie, Canada Rock Solid Supply Full time

    **ROLE: Marketing & Communications Specialist** Rock Solid Supply is looking for a dynamic individual with a passion for creating engaging content and fostering growth within a team**. **We are currently seeking a dedicated **Marketing & Communications Specialist** who thrives on the opportunity to challenge the status quo, develop leadership skills, and...

  • Marketing Communications Specialist

    5 months ago

    Barrie, Canada Rock Solid Supply Full time

    **ROLE: Marketing & Communications Specialist** Rock Solid Supply is looking for a dynamic individual with a passion for creating engaging content and fostering growth within a team**. **We are currently seeking a dedicated **Marketing & Communications Specialist** who thrives on the opportunity to challenge the status quo, develop leadership skills, and...

  • Customer Experience Specialist

    2 weeks ago

    Barrie, Ontario, Canada BMO Full time

    Job Overview:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist in Retail Banking. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers, identifying their needs, and providing advice and guidance on financial solutions that meet...