Sales Coordinator

7 months ago

Toronto, Canada Sonesta Full time

**Job Description Summary**

**Work Environment**
- Must be able work in a fast-paced environment.
- Most work tasks are performed indoors.

**Physical Demands**
- The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly.
- The person in this role may be carrying, lifting or pulling items weighing up to 50lbs and pushing and / or pulling approximately 200lbs.
- The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel.

**Expected Hours of Work**
- Office Hours - Monday to Friday
- Must be flexible to work variable shifts if required.

**Education and Experience**
- Bachelor’s degree or Diploma in sale/marketing or related field preferred.
- 3+ years of progressive experience in a hospitality or hotel Sales and Marketing setting.
- Experience working with major hospitality brands.

**Principle duties and responsibilities (Essential Functions) include**:
**DUTIES AND RESPONSIBILITIES**:

- Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
- Execute directives from the hotel Director of Sales (DOS) and Regional Sales Director (RSD) to effectively operate the Sales Office of the hotel.
- Communicate operational problems that impact the effectiveness of hotels sales performance.
- Coordinate with other hotel-level departments to facilitate services agreed upon by the Sales Office and prospective clients.
- Perform other duties as assigned.
- Supporting the hotel sales manager in researching competitors
- Coordinate with the sales and marketing team to execute events or conferences
- Gather and assemble sales collateral to send to prospects.
- Understand customers and build company loyalty
- Supporting and coordinating the rooms only group bookings
- Giving potential customers tours of the facilities
- Presenting information about service options, including renting sound equipment podiums, tables, chairs and linens
- Event planning assistance
- Liaising between third-party service providers and other hotel departments
- Support the Sales & Catering team administratively including correspondence, preparing reports and assisting with reservations.
- Provide telephone and message support for the department and respond to inquiries in a timely, clear and pleasant manner.
- Exercise decision making skills to direct requests both internal and external.
- Maintain guest profiles, contacts and additional necessary records used in the Sales & Catering operation.
- Assist the Sales & Catering team with the preparation of contracts, proposals and addendums and track the completion status.
- Act as liaison between Sales & Catering Managers and clients in Sales & Catering Managers' absence. Take booking inquiry information via phone and prepare proper paperwork.
- Handle reservations for VIP guests and clients.
- Ensure that all arrangements, including upgrades and amenities, are handled properly.
- Coordinate with other departments through verbal and written instructions.
- Block group & meeting space specifications and ensure that accurate information is collected and entered in the reservations system.
- Communicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleagues.
- Order office supplies and collateral inventory for Sales & Catering Department and Executive Offices.
- Complete additional projects as assigned.
- Assists sales and catering team in the preparation of Banquet Event Orders and internally distributes to departments when necessary.
- Assists sales, catering and accounting team with scheduling, collecting and ensuring accurate and on time delivery of group deposits.
- Prepares detailed and quality Group Resumes and internally distributes to all necessary departments in an effort to proactively and appropriately convey pertinent group information to team.

**Qualifications and Skills**
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Excellent social media and marketing skills
- Strong supervisory and leadership skills.
- Ability to prioritize and organize work assignments.
- Extensive knowledge of hotel and hospitality industry.
- Delphi and Opera PMS experience a plus.
- Proficient with Microsoft Office Suite or related software.

**Additional Job **Information/Anticipated***

**Pay Range**

We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission**:_To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality_**_._

We will achieve our mission by being passionate about exceeding expe

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